The City of Anaheim seeks a dynamic Security Supervisor to assist in the management of security operations at the Anaheim Convention Center (ACC). The Security Supervisor will directly supervise, assign, review, and participate in the work of over 100 event staff and auxiliary staff personnel responsible for ACC and event security and crowd control. The Security Supervisor will also manage the Crowd Control Department's administration and finance, participate in the security and crowd control needs of our valued clients' events. Anaheim Convention Center is a 24/7 operation, with events during evenings, weekends, and holidays. While the normal work schedule is Monday through Friday, the Security Supervisor must be able to work a flexible schedule to meet business needs.
The Anaheim Convention Center reigns as the largest exhibit facility on the West Coast, having hosted such large, well-attended events as the Winter NAMM Show, Disney's D23 Expo and Natural Products Expo West. Originally opened in 1967, the ACC currently spans 53 acres and the offers 1.6 million square feet of function space and many dynamic features. The ACC completed its seventh expansion in Fall of 2017, providing an additional 200,000 square feet of flexible meeting space to our guests.
Essential FunctionsThe following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Plan, prioritize, assign, supervise, review and participate in the work of full-time and part-time security staff responsible for building and facility security or event security.
Participate in the selection of staff for assigned area; provide or coordinate staff training; prepare and conduct evaluations of employee performance; work with employees to correct deficiencies; implement discipline procedures.
Establish schedules and methods for providing security guard services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
Oversee and maintain staff hours, including sick/vacation; ensure the proper reporting of time for submission to accounting; approve leave requests for final approval.
Participate in the preparation and administration of the program budget; submit budget recommendations; monitor expenditures.
Perform the most technical and complex security tasks as needed; respond to and resolve the most difficult and sensitive customer inquiries and complaints.
Review all daily Security Guard reports, incident reports and log entries; take necessary action; prepare follow-up reports as needed.
Review all parking citations for accuracy; process all citations in a timely manner and maintain necessary logs and files.
Maintain records concerning operations and programs; prepare reports on operations and activities.
Oversee inventory procedures; coordinate and assist Guest Services Representatives when processing lost and found items, and making; make contact with the property owners when necessary.
Attend pre-event meetings to obtain event information relating to security.
Investigate staff injuries and prepare necessary reports.
Serve as liaison to various City, county, and safety agencies; provide advice and input regarding application and enforcement issues.
Perform related duties and responsibilities as required.
Additional Duties When Assigned to Facility Security:
Establish building security plans and schedules, including plans for special events.
Implement improved security measures and capital improvements relating to security.
Oversee the security identification and access system, and train Security staff on proper use of equipment.
Inspect equipment and coordinate with staff to ensure a proper readiness level.
Update and maintain security contact/phone book.
Additional Duties When Assigned to Event Security & Crowd Management:
Enforce security departmental security and control procedures to ensure compliance with established policies and procedures.
Remain accessible to Security staff on an on-call basis.
Investigate all Security Guard injuries and prepare necessary reports.
Participate in day-to-day and special facility event functions including service serving on various committees, task forces and programs.
Experience and Education: Four (4) years of responsible Lead and/or Security Guard experience related to area of assignment, including one year of administrative and/or supervisory experience, supplemented by completion of the twelfth grade and college level course work in law enforcement, or a related filed. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
Knowledge of: Operations, services, and activities of facility and event security; principles and practices of security and investigative procedures, modern and complex principles and practices of public safety, crowd control, and security; standard safety practices; budgeting and accounting principles; operations of a building First Aide station; City Vehicle Codes and parking laws; principles of supervision and training; principles and procedures of proper record keeping and basic report preparation; office procedures, methods and equipment, including computers and applicable software applications; pertinent Federal, State, and local laws, codes, and regulations.
Ability to: Coordinate and direct complex crowd control and security programs; supervise, direct, and coordinate the work of lower level staff; select, supervise, train, and evaluate staff; recommend and implement goals, objectives, policies and procedures for providing crowd control, nursing, and security activities; understand the organization and operation of the City and of outside agencies; understand, interpret, and apply general and specific administrative and departmental policies and procedures; participate in the preparation and administration of assigned budgets; plan and organize work to meet changing priorities and deadlines; effectively represent the City; work cooperatively with other departments, City officials, and outside agencies; respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies; prepare a variety of reports; update and maintain accurate and complex records; work independently; interpret and explain City policies and procedures; prepare clear and concise reports; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.
License/Certification Required: Possession of an appropriate, valid driver's license. Ability to obtain or qualify for CPR training is desirable.
About Anaheim Convention Center
Anaheim is a full-service city supporting more than 358,000 residents, 20,000 businesses and 25 million annual visitors. The city provides public safety through the Anaheim Police Department and Anaheim Fire & Rescue, water and power service through Anaheim Public Utilities, parks, community centers, family services and libraries through Anaheim Community Services, neighborhood improvements through Anaheim Public Works and assistance for entrepreneurs, businesses and homeowners through the Anaheim Planning Department. Anaheim is a modern, diverse city with a proud history dating back to its 1857 founding. Anaheim is known worldwide as the home of the Disneyland Resort, including Walt Disney’s original Disneyland Park, as well as Angel Stadium of Anaheim and Angels Baseball, Honda Center and the Anaheim Ducks, and the Anaheim Convention Center, the larges on the West Coast. Anaheim’s thriving visitor industry and business community help support the city’s neighborhood and make Anaheim a great place to live, work and play.
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