In directly reporting to the General Manager, the primary role of the MBCC’s Director of Sales is to ensure that the highest quality and standards for revenue, economic impact goals and objectives are met for each fiscal year. The DOS is responsible for providing management and oversight of day-to-day activities of the MBCC short-term sales team while maximizing targeted booking opportunities within the short-term 18-month timeframe. This position works collaboratively and collectively with the Greater Miami Convention & Visitors Bureau (GMCVB) and Centerplate in maintaining the sales calendar for the MBCC while assisting in servicing, negotiating and contracting MBCC clients.
This position requires an energetic, innovative, knowledgeable, revenue driven, strong hospitality sales professional, to be accountable for the MBCC's mission to promote and sell the MBCC and Miami/Miami Beach. This is accomplished by developing and implementing ongoing strategic initiatives that will positively impact revenue and profits while generating overall economic impact.
Operational characteristics of public assembly venue, hotel or hospitality management.
Experience working with or in DMO’s or hotels. Modern management methods, long-range planning, principles of budgeting and supervisory techniques. Should possess a working knowledge of each area of direct and indirect supervision including sales & marketing, event services, safety & security, venue maintenance & housekeeping, finance and human resources, audio-visual, telecommunications and food & beverage operations. Contract development and negotiations including venue event license agreements, service agreements, contract management and sponsorships agreements.
Modern and effective customer service practices. Interpersonal techniques in dealing with unique groups and sensitive circumstances. Terminology used in convention, meetings, events and entertainment settings. The main convention markets domestically and internationally. Plan, direct, and evaluate the work of subordinates. Perform a broad range of supervisory responsibilities over others. Manage multiple projects simultaneously. Work under high pressure in meeting urgent deadlines. Provide leadership to facility staff. Recognize, analyze and resolve challenges. Develop and implements programs, policies, and procedures for the sales team. Develop comprehensive management reports and manuals (i.e. Annual Sales & Marketing Plan, Annual Facility Report, Booking Policies, etc.). Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate. Establish and maintain effective working relationships with staff, key sales partners, venue stakeholders and users. Communicate clearly and concisely in the English language, both orally and in writing. Work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.
About Miami Beach Convention Center
The Miami Beach Convention Center (MBCC) is the centerpiece to Miami Beach's meetings and conventions industry. Re-imagined following a $620-million-dollar renovation, the expanded MBCC includes a new 60,000 square-foot Grand Ballroom, almost 500,000 sq. ft. of exhibition space, an expanded Grand Lobby, pre-function areas that are bathed in natural light, up to 84 breakout rooms, almost 2,100 miles of cabling to support all IT communications, $7.1 million dollars’ worth of art curated by the City of Miami Beach Art in Public Places program, a new six-acre public green space that can serve as incremental event space, and much, much more.