The Cincinnati Arts Association (CAA) is seeking a dedicated individual with exceptional customer service skills to fill this full-time position at our Aronoff Center for the Arts location. This individual will be primarily responsible for performance management duties for Broadway in Cincinnati performances at the Aronoff Center while serving as primary liaison to Broadway subscribers and representing Broadway in Cincinnati to guests at the Aronoff Center Ticket Office counter for most Broadway performances.
Responsibilities: General responsibilities include but are not limited to serving as the key communicator with Broadway show Company Manager; developing and executing box office statements for Broadway performances; providing sales reporting to Company Manager; assisting with the fulfillment and processing of season benefits; managing ticket inventory including allocation and related accountability; working with other members of the Ticketing Services team to ensure the sales and distribution of tickets is handled in a professional manner; supporting and assisting with Ticket Office management for non-Broadway performances; acting independently and promptly resolving service and ticketing issues.
Qualifications: This ideal candidate must enjoy working in a team-oriented environment. Exceptional verbal, written and interpersonal skills are vital to this position. Must be capable of working under pressure in a fast-paced environment while maintaining a steady, pleasant and patient attitude with patrons and staff. This individual must possess exceptional organizational skills and attention to detail; possess the technical aptitude and the capacity to fluently operate the ticketing systems (Paciolan and Archtics); exhibit proficiency in Microsoft Outlook, Word and Excel. Must be a self-starter with the ability to work independently and make critical decisions. A flexible schedule is required with a concentration on evenings and weekends as it relates to the Broadway performance schedule. Experience in or passion for Broadway, the arts and entertainment is preferred. Bachelor’s degree and/or a minimum of three years’ hands-on experience in the field of Arts & Entertainment ticketing and/or related; or equivalent combination of education, training and experience.
Additional Salary Information: Please Apply by July 9, 2019
Internal Number: 0705jh
About Cincinnati Arts Association
The Cincinnati Arts Association (CAA) is a not-for-profit organization that oversees the programming and management of the Tri-state’s finest performing arts venues – the Aronoff Center for the Arts and Music Hall. Each year, CAA presents a diverse schedule of events; serves upwards of 700,000 people in its venues; and supports the work of more than one dozen resident companies.