Direct Reports/ Assistant Director of Operations, Public Safety & Risk Manager, Parking Coordinator, F&B Contract Services, Parking Contract Services
Summary/Objective/ The Director of Operations position is responsible for directing, managing, planning and organizing operational departments of the BJCC complex, to ensure optimal efficiency and performance. Ensures that the BJCC services rendered by operations departments such as Setup, Custodial, Security, EMT, Risk Management, Operations, Convention Standards and contract partners (Security/Police, Food & Beverage, Parking) operate efficiently and effectively. Manages new and ongoing capital improvement projects. Work is subject to review through collaboration, conferences, and reports to the Senior Director/General Manager.
Essential Functions/ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensures standards for product & service quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize resources. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to facility property. Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same. Advises managers on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures managers and supervisors adhere to policy and practice fair and equitable treatment of teammates. Manages budget and controls expenses effectively. Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate. Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance. Leads and directs Operations, Security, EMT, Safety & Risk Management, Setup, Convention Standards, Custodial, Contract Services for Security, Parking & F&B. Oversees safety and security of people, property and collateral. Develops SOPs and safety standards for areas of responsibility. Trains and develops managers/teammates. Budgetary responsibilities for associated departments and capital projects. Manages equipment purchases, disposal, salvage, and writes bid in accordance with law. Mitigates risk, traffic control, crowd control and emergency evacuations. Serves as incident commander in emergency/crisis situations, and ensures security is trained. Ensures training and certification of operational personnel, determines staffing needs. Meets deadlines, prioritizes, defines, measures and evaluates results. Uses current and modern job-related equipment, computer hardware & software. Strategic planning and implementation of short/long-term goals and capital planning and improvements. Plans and oversees construction projects associated with the work. Nurtures business partnerships with the complex hotels; communicates, coordinates, and executes communication with Convention Services, Hotel Sales, and Hotel Operations. Professional communication in writing and in person with external and internal customers, representing the BJCC brand to customers, the public, government and others. Leads and directs a diverse group of teammates, partners and clients. Establishes and maintains relationships and works constructively and cooperatively with BJCC teammates and partners. Strategizes, formulates, gathers, analyzes, interprets and evaluates complex information, follow complex instructions, and effectively resolve complex challenges associated with the work. Chooses best solutions to solve problems, and makes independent decisions and addresses issues, complaints, and needs as part of the group decision making process. Other duties as assigned; this job description is not a comprehensive listing of all duties/tasks.
Competencies/ Business Acumen, Change Agent, Collaboration, Communication, Decision Making, Initiative, Leadership, Strategic, Problem Solving/Analysis, Results Driven, Team Development and Vendor Management
Work Environment/ This job operates primarily in a professional office environment; however, certain duties may expose the position to the elements. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands/ While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position, and hours of work and days vary based on the workload.
Travel/ This position may require limited travel for training purposes. Required Education and Experience Bachelor’s degree in business, management, operations or related field is preferred, with 8 or more years experience in venue operations management of a large public facility and 5 years supervisory
Bachelor’s degree in business, management, operations or related field is preferred, 8 or more years experience in venue operations management of a large public facility and 5 years supervisory.
About Birmingham-Jefferson Convention Center
In the heart of thriving, fun-filled Birmingham is the Birmingham Jefferson Convention Complex. Here you will find everything you need for whatever your event requires: an array of top-notch facilities, 1,000 adjoining guest rooms, a helpful event staff and a host of specialized services.
220,000 square feet of exhibit space is just the beginning. One of the most compelling features of the Birmingham Jefferson Convention Complex is that it has all the right components ..... in one complex. The centrally located, modern facility includes:
220,00 square feet of flexible space in the Exhibition Hall.
100,000 square feet in 74 meeting rooms.
The Medical Forum, a conference facility unlike any other in the country that's equipped with state-of-the-art communications technology.
A 19,000 seat Arena.
A 3,000 seat Concert Hall.
A 1,000 seat Theater.
770 adjoining modern guest rooms at the Sheraton Birmingham Hotel.
300 adjoining modern guest room at the Westin Birmingham Hotel.
Complete in-house catering service.
Alabama Sports Hall of Fame.
On-site covered and valet parking.