Florida Atlantic University is seeking an Assistant Director of Ticket Operations, Boca Raton, FL.
With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.
Summary of Responsibilities Include:
Prepares reports for revenue in sales generated by the Ticket Operations Office.
Enforces ticket office policies and procedures following university and NCAA audit guidelines and Florida law. These procedures include locating established booster seating, setting season ticket prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue and building stadium and facility manifest.
Assists with the season ticket renewal process for all ticketed events
Assigns season ticket seating locations for FAU Athletic events. This includes home and away games, any post-season tournaments, and outside events.
Assists Director of Ticket Operations with hiring, training, and supervision of part-time ticket office staff. This includes all policies and procedures regarding public relations, operational goals, accounting standards, computer operation.
Manage game day operations of selected FAU athletic events and provide assistance in other assigned sports, including: post-game summaries, attendance, and sales reports.
Provide exceptional customer service to all constituents, through in-bound calls, emails and day of game sales.
Serves as department liaison with students, faculty, staff, Alumni Association and the general public.
Interprets all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student athletes. Also to advise staff members on these procedures.
Communicates with the Conference on ticket distributions for any regular or post season events.
Bachelor’s degree in an appropriate area of specialization from an accredited institution and at least two years of athletics, customer service, operations or sales experience required. Internship, Graduate assistant-ship experience will be considered.
Excellent verbal and written communication skills are essential to success in this position.
Must be proficient in Microsoft Office programs such as Word, Outlook, PowerPoint and Excel.
Must also have excellent customer service, organizational and time management skills.
For more information and to apply, visit www.fau.edu/jobs and go to Apply Now (REQ06969).
Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or other protected status. Individuals with disabilities requiring accommodation, please call 561-297-3057. 711.
FAU is committed to the principles of engaged teaching, research and service. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.