The Steven Tanger Center for the Performing Arts Associate Box Office Manager is a management level employee in the ticket office operation that will work with the Manager to oversee the complex nature of computerized ticketing by programming and building events within Ticketmaster Host, Account Manager, Archtics or other computer programs the Performing Arts Center may use to sell tickets. The position will build General Admission (GA) events including pre-event dinners, parking passes and Club admissions as well as reserved seated events including Broadway, concerts, family shows, Symphony and other unique ticketed events that are applicable to a Performing Arts Center. This position will oversee various aspects of the box office operation including oversight of a staff person and the 30+ person ticket seller staff roster. This person, as assigned by the Box Office Manager, will provide specific computer skills to build complicated ticketed events that are unique to the venue, hold appropriate seats, build price level qualifiers, email discount codes, CAD files of events and interact with promoters to staff and settle assigned events. This position will also assist with training staff, scheduling staff, vault operations, daily receipts and general box office duties as assigned by the Box Office Manager. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act
Bachelor Degree from an accredited college/university "OR" an Associates Degree and 8 years of directly related experience
3 to 5 years of experience working progressively in a box office supervisory/management role in facility, hotel or hospitality management
Must be proficient with computers and the MS Office program suite
Must have at least 2 years Ticketmaster Host, TMOne and/or Archtics experience.
Valid Driver's License
An Ideal Candidate Would Also Possess (Preferred Qualifications):
Bachelor of Science Degree in Business, Accounting, Sports/Entertainment Management, or related field
Experience using CAD software
Cash Handling and oversight experience
Experience in a Performing Arts Center or a sports/entertainment venue
Experience with building/managing season ticketing for arts or sports
Work Schedule: Wednesday- Tuesday; 40 hours (night, weekends & holidays)
Internal Number: 01714
About The Steven Tanger Center for the Performing Arts
Steven Tanger Center for the Performing Arts will be a state-of-the-art facility with a seating capacity of approximately 3,000. The venue will be located in downtown Greensboro and is projected to host nearly 150 events per year and will be managed by the staff of the Greensboro Coliseum Complex. The Tanger Center will host a diverse variety of events including concerts, Guilford College’s Bryan Series, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment including Broadway and other live theatrical productions.
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