The University Box Office operates with one position. This position is a 10-month employee which is responsible for managerial oversight, daily workflow, and supervision of student and part time ticket sellers. This position is accountable for all ticketing operations at the University Box Office locations include Boulder Garden, McManus Theater, and Ridley Athletic Complex. This position is the University liaison for the Ticketmaster contract.
This position manages the financial operations of all the transactions that occur at any of the box office locations. Develop and maintain timely and accurate financial statements and reports for each box office location that are appropriate for the users and in accordance with generally accepted accounting principles .
Coordinate with event sponsors to determine appropriate ticketing method including event location changes, dates or times.
Utilize the University contracts management and financial management/ reporting system; ensure that contract billing and collection schedule is adhered to and that financial data and accounts are reconciled.
Develop thorough knowledge of campus facilities regarding space capacities to guard against the possibility of exceeding Fire and Safety Regulations.
Maintain working inventory or all Ticketmaster equipment, scanners, and supplies related to ticketing systems. Schedule firmware upgrades and establish and maintain replacement cycles and budget forecasting for upgrades and replacement of all ticketing systems.
Must be in attendance when ticketing system is in use at all events or Athletic contests.
Responsibilities include but are not limited to the scheduling of full time, part time, and student staff based on Box Office operation(s).
Provide leadership and guidance to all members of the Box Office Staff - hiring, training, counseling, coaching, and mentoring staff. Set realistic goals, monitor progress, and evaluate performance in accordance with University’s Performance Management Program. Provide tools and assistance for employee success within their respective positions. Participate in hiring and performance evaluations; recommend areas for individual training and development.
The assigned hours are scheduled weekly based on events with weekends, holidays, and weekday adjustments as part of the normal weekly operating procedures. These services provide support to all campus constituencies but also to the external community thus generating a high degree of visibility for the institution.
This position directly supports all ticketed events at Loyola and works across divisions to help promote ticket sales and attendance for sporting events, lectures, special events, and concerts.
Manage scheduling and inventory of 15 Event Services One Card Readers. Complete advanced creation of event codes and provide accounting and reporting
Maintain Department Web Sites, update as necessary. Work with Associate Director and Marketing Specialist to assist with marketing collateral and web sites reflect marketing goals for Summer conferencing, weddings, receptions, dinners inquiries on Evergreen and Retreats at the University Retreat Center.
Physical / Environmental Demands Work may involve the performance of heavier physical tasks such as walking over rough or uneven surfaces, bending, stooping, working in confined space, and lifting or carrying moderately heavy (20-50 pounds) items and occasionally lift and carry heavy (I00 pounds or over) items. The work environment may involve exposure to various elements such as chemicals, dust, fumes, cold, heat, noise, vibrations, or dampness, where work exposes the employee to potentially non-disabling injuries. Duties may require that work be performed in adverse weather conditions.
Work may require the use of protective clothing or gear such as earplugs, hard hats, mask, gloves, insulated clothing, boots, coats, etc. May require driving from one facility to another for meetings, events and other purposes without advanced notice.
This position requires great flexibility. The assigned hours are scheduled weekly based on events with weekend, holiday, and weekday adjustments as part of the normal weekly operating procedures.
This position may be assigned to perform these job responsibilities at any of the University campus locations or at off- site locations without prior notice.
Three to five years experience in a high level administrative capacity or equivalent experience.
Possess strong interpersonal skills. This position interfaces with all elements of the campus community as well as outside guests, students, and faculty. Tact and diplomacy are required when dealing with event/conference sponsors, academic and administrative departments, and third party contractors.
Computer experience in Windows,Microsoft, and Web page creation, various utility and communication programs. Knowledge of software relevant to Ticketing systems, events and conference management, i.e. spreadsheets, scheduling, and financial management.
Excellent written and oral communication ability, efficient work habits, strong organizational skills and a superior attention to detail.
Ability to work independently and exercise sound judgment when confronted with changing circumstances, problems, and emergencies typical of event/conference operations while also working as a member of a team.
Analytical ability, ingenuity, and judgment to lead decision making, to analyze operational problems, and to apply corrective action.
Ability to maintain poise, tact, courtesy while under pressure.
Ability to develop and integrate a set of campus standards as it applies to new construction and existing systems.
Ability to pro-actively identify new construction requirements as they apply to event and conference goals is essential.
Flexibility to work weekends, evenings and holidays as required.
Must be able to successfully complete driver’s clearance process.
Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.
Additional Salary Information: Overtime after completion of 40 hours on the property within a single week, Saturday to Friday.
About Loyola University Maryland
The Loyola Mission
Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, the University will inspire students to learn, lead, and serve in a diverse and changing world.
Loyola seeks to prepare students at both the undergraduate and graduate levels for lives of meaningful professional service and leadership. At Loyola, this means the curriculum is rigorous and faculty expectations are high. Students are challenged to understand the ethical dimensions of personal and professional life and to examine their own values, attitudes, and beliefs.
In addition to academic coursework, the Jesuit mission is supported through a variety of programs and events sponsored by various University departments.