The University of Denver has a proud athletic tradition that compliments the schools academic endeavors. In its history, DU has won 31 national championships and enables student-athletes to compete on 17 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities.
The Ritchie Center Event and Facilities Operations Manager is responsible for delivering an excellent customer experience for all Ritchie Center guests with an emphasis on youth swim meets, events, rentals and facility operations.
This includes, but is not limited to: execution of events and rentals, developing client and prospective client relationships, ensuring events and rentals are properly supervised, resolving customer service issues and concerns, handling incidents and accidents in a professional manner, ensuring compliance with Ritchie Center operational protocols and facility sets and operating within approved University budget parameters. This position is responsible for managing to a level of excellence in all areas including Customer Service, Staff Management, Risk Management, Program/Event Execution, Planning and Professionalism.
Event and Rental Execution Facility Operations Customer Service Personnel Management Safety and Risk Management Knowledge, Skills, and Abilities
Customer Service Experience Conflict Resolution Skills Must be able to multitask in a fast paced environment Required Qualifications
High School Diploma 2 years previous event management experience CPR, AED, and First Aid (certified or ability to become certified within 90 days of hire) Preferred Qualifications
Bachelor's Degree CPR-First Aid-AED Instructor 2- 4 years previous event management experience 1 year of facilities and operations experience Customer Service experience Application Deadline For best consideration, please submit your application materials by 4:00 p.m. (MST) on September 17, 2019
Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Range: Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.
Please include the following documents with your application: 1. Resume 2. Cover Letter
The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.
All offers of employment are based upon satisfactory completion of a criminal history background check.
About University of Denver
Located where the Great Plains meet the Rocky Mountains, we embody the spirit of exploration and discovery that defines our region and our history. The University of Denver is a private institution built on exploration through research and collaboration among educators, students, and local and global communities.
With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st century education and a deep commitment to promoting inclusion, we open a world of opportunity to students and empower Pioneers to make a difference around the world.
We deliver a rigorous and rewarding experience for our students through a holistic approach to education that transforms students into leaders. Through learning, scholarship and practice, students gain the experience, knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations. We're proud to offer these high-impact experiences to our students as part of their University journey:
*Community involvement through service and civic responsibility
*A robust study abroad program through which students develop global perspective...s
*Extensive opportunities for research starting at the undergraduate level
*Career achievement through internships and job placement
In the classroom, students at both the graduate and undergraduate levels work closely with faculty to shape academic pathways that lead to intellectual fulfillment and career achievement. We're a mid-sized University of about 12,000 graduates and undergraduates with average class sizes under 21 students and an 11:1 student-to-faculty ratio. Individual attention combined with big-city connections provide a wealth of professional opportunities for students, the majority of whom choose to stay in Denver after graduation.
By facilitating research, community involvement and global exploration, we're building a foundation for lifelong achievement.