Under administrative management and procedural control, the Manager of Sales & Events Services administers and oversees the planning, directing and coordination of the sales and the customer services department of the Convention Facilities Department.
Job Responsibilities 1. Administers "EMS" Booking System that controls all reservations and bookings of dates. 2. Supervises sales and event services staff. 3. Trains sales, event coordinators and all temporary staff in customer service standards. 4. Provides monthly reports on booking status. 5. Compiles annual analysis price comparison with competitive venues and markets. 6. Develops "Profit and Loss" reports on all events held within the facilities. 7. Configures and maintains all Lease Agreements required for all events booked and maintains complete client files on past, present and "lost" business accounts. 8. Recommends annual division budget and advertising/marketing plan to Director. 9. Monitors and evaluates market conditions, trends, issues or other conditions requiring modifications in sales activities and strategies. 10. Assigns and supervises sales and event staff in area of responsibility. 11. Directs in the selling of space and promotes the usage of the facilities for a variety of events including conventions, conferences, business/social groups, trade/consumer shows, entertainment, meetings and seminars. 12. Develops and implements internal programs fostering high level customer service for tenants, exhibitors and patrons. 13. Maintains records, reports and database on active accounts, prospective leads and sales activities on an ongoing basis. 14. Maintains visitor solicitation and service programs; conduct primary solicitations from initial contact to booking and services of group; build and maintain files on potential business. 15. Develops and implements sales call reports, leads and correspondence for established and potential accounts/visitors and follow up on potential leads. 16. Concentrates sales efforts especially locally and regionally. Minimum Requirements 1. This position requires a Bachelor's degree from an accredited four (4) year college or university in marketing, communications or public relations. 2. Job requires at least three (3) years of work related experience in convention sales or event scheduling services or other jobs in the hospitality industry. 3. Requires the ability to read, analyze and interpret general business periodicals, professional journals financial reports, legal document and government regulations. 4. Requires the ability to respond to inquiries or complaints from outside organizations, customers or citizens. 5. Requires the ability to prepare reports, business correspondence and procedure manuals. 6. Requires the ability to effectively present information and respond to questions from groups of managers, customers, and the general public and management. 7. Must be customer-service oriented, have a customer friendly attitude and professional appearance at all times. 8. Must be capable of working in a fast-paced environment. 9. Must be able to effectively manage and supervise staff. 10. Must be capable of working with administrators, internal department, and other departments and staff to maintain positive image of the division and services. 11. Must be able to work effectively under pressure and stringent schedules and produce accurate and satisfactory results. 12. Must be able to establish and obtain operating goals and objectives. Job requires originality and ability to adapt to special situations. 13. Employee must possess an entrepreneurial personality and skill-set. Employee is expected to figure out solutions to various and diverse situations. 14. Must be able to originate, plan and invent programs and activities to continue growth in attendance and maintain high levels of motivation and alertness of staff. 15. Must be able to communicate effectively, at all levels, both orally and in writing. 16. Job requires a current, valid Texas Class C driver's license.
About City of McAllen
Nestled in the heart of Texas’ southernmost region of the Rio Grande Valley, McAllen is just a Texas two-step from Mexico’s front door and is known for its tropical breezes, mild winter weather, brightly colored birds, and low cost of living. McAllen is one of the Top 10 cities with the biggest influx of people, the most employment opportunities, the hottest business growth, and best quality of life, which is why it has become “The City of Choice!” The City of McAllen is dedicated to consistently providing high quality services and quality of life to all who live, work and visit the City of McAllen. Apply online though our website at mcallen.net/ job-opportunities and #JoinMcAllen.