OPERATIONS MANAGER Sports Facilities Management, LLC. Rocky Mount Event Center
LOCATION: Rocky Mount, NC DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: FULL-TIME
The Operations Manager will be responsible for the overall management of events at Rocky Mount Event Center. This position provides direction, training and development opportunities to front-line managers and part-time staff during events. The Manager will work closely with outside event owners, other RMCF leaders and the RMCF Finance Manager in order to successfully accomplish these responsibilities. The facility will provide an atmosphere of community to sports clubs, event organizers, and participants and will focus on five principle offerings:
•Youth sports training programs, clinics, and camps •Sports performance and fitness training •Youth and adult leagues, tournaments, and events •Fun, affordable, family entertainment and food & beverage •Facility rental for corporate meetings and social gathering events
POSITION SUMMARY The Operations Manager will be responsible for the management of facility operations including but not limited to: Maintenance, Housekeeping, Retail, Food & Beverage, Event Management, Front Desk Administration and Reporting, ancillary program offerings, and a robust Family Entertainment Center. The Director of Operations will also work closely with other departments in hiring, training, management, and staff scheduling.
Major Duties and Responsibilities •Plans and coordinates a variety of facility set ups including concerts, sports events, and trade shows. Interviews, hires, trains, assigns, supervises, evaluates, and disciplines personnel. •Attends events and supervises event staff by serving on rotation as manager on duty. •Conducts inspections of the building to ensure all components are in good working order. •Develops and administers the operations budget; monitors approved budget and authorizes expenditures. •Monitors and evaluates the performance of contracted custodial and cleaning services. •Maintains equipment and supply inventory. •Develops, communicates, and monitors policies, procedures, and standards. •Performs other related duties as assigned.
Knowledge, Skills and Abilities •Knowledge of the principles and practices of community exhibition, public entertainment, and facility organization, management, and promotion •Knowledge of the principles and practices of budgetary development and management •Knowledge of industry practices and requirements in organizing, promoting, and producing a wide variety of events including sports, trade shows, concerts, state productions, exhibitions, and conventions •Knowledge of financial management practices in the exhibition/public entertainment facility field consistent with federal and state laws and municipal policy •Knowledge of the current literature, trends, and developments in the field of exhibition/public entertainment facilities management and promotion •Knowledge of the principles of supervision, organization, and administration •Skill in developing and implementing policies and procedures •Skill in problem solving and decision making •Skill in management and supervision •Skill in operating standard office equipment. Including computer software related to the position •Skill in oral and written communication •Educational and Training Requirements •Bachelor's Degree in Marketing, Public Information, Business Administration or related field is required •Experience sufficient to thoroughly understand the work of multiple positions and to be able to answer questions and resolve problems, usually associated with one to three years in experience or service •Be a team player and have excellent verbal and written communication skills
Other minimum requirements: • Must have excellent computer skills, including Word, Excel, PowerPoint, etc. • Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours) • Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time. • Prior responsibility in daily P&L management and budget oversight
Physical Requirements • The work is typically performed while standing, walking, bending, crouching, or stooping. • The employee frequently lifts light and heavy objects, climbs ladders, and use tools or equipment requiring a high degree of dexterity. • Must be able to distinguish between shades of color.
About Sports Facilities Management- Rocky Mount Event Center
SPORTS FACILITIES MANAGEMENT: THE LEADING AUTHORITY IN COMMUNITY RECREATION & SPORTS TOURISM
From great idea to grand opening…and beyond, you’ll be amazed at what SFA & SFM can do for you. As founding members of Aspen Institute’s Project Play and a strategic partner to city and county governments, we’re uniquely suited to guide you through every step of planning, funding, opening, and managing a sports, recreation, events, or wellness complex.
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