The Coppell Arts Center will be the next great addition to our City's legacy. Our goal for the Coppell Arts Center is to create a gathering place that honors local artists and presents first-class entertainment and diverse cultural experiences for the citizens of Coppell and North Texas residents. In accordance with that mission, we will provide our local talent with the resources they need to create and present their incredible work, and we will curate experiences from around the region and the nation and bring them here to Coppell.
To provide the best experience for our patrons, the City of Coppell is hiring an Arts Center Patron Services Supervisor. Under general direction of the Parks and Recreation Department and Coppell Arts Center Managing Director, the Arts Center Patron Services Supervisor is responsible for managing front of house staff and resources necessary to ensure excellence in service, safety, and comfort for all individuals who attend performances and events at the Center. In addition to managing front of house operations, the Arts Center Patron Services Supervisor will oversee custodial and parking vendors. Position will serve as a Manager on Duty (MOD) for events as needed and other duties as assigned.
Essential Job Functions
Act as public relations representative of the Center while working with the public at performances and during other events.
Work according to a standard of outstanding customer service.
Effectively manage customer needs and issues.
Manage front of house staff and resources necessary to ensure excellence in service, safety, and comfort for all individuals who attend performances and events at the Center.
Manage budget lines assigned to this position, including personnel budget.
Recruit, hire, train, mentor, and supervise part time employees and volunteers to serve as house managers, hosts, and office assistants.
Responsible for all time sheets, payroll, and paperwork regarding these employees.
Manage and mentor staff of student and community volunteer ushers.
Work a significant number of Center performances.
Work hours span both evening and daytime hours, weekday and weekend.
Coordinate accessibility services of the Center.
Coordinate front-of-house emergency procedures and training; arrange for medical personnel at selected events.
Responsible for all tours of the Center, including training of tour guides, coordinating tour schedules, and conducting special tours.
Collaborates with Marketing & Ticketing Supervisor in areas of mutual concern.
Maintains and troubleshoots electronic access management (ticket scanner) system.
Oversees scheduling of custodial and parking service vendors.
About Coppell Arts Center
Opening May of 2020, the Coppell Arts Center located in Coppell, TX is a new entertainment venue for live music, theater, dance, art exhibitions and more. Designed by Corgan Associates, the Center will feature two performance stages (440 seat main hall and a 196 seat black box), a reception hall, art gallery, and an outdoor community grove. The Center will be home to local art groups, touring entertainment acts, special events, and corporate functions.
For more information on the Coppell Arts Center, please visit www.coppellartscenter.org and sign up for our newsletter.