Summary We are seeking a Ticketing Manager for Broadway Across America in its North Region to assist with ticketing operations in the Minneapolis, Fox Cities, Milwaukee, Madison, East Lansing and Grand Rapids markets. This position is located in Minneapolis, MN.
Responsibilities Overall Management o Manage all aspects of ticketing and event management, season ticket holder/group sales support, service and communication for assigned Broadway Across America markets. o Day-to-day operations; project coordination; operational communication; service support and reporting. o Ensure that all operational issues in the implementation of season and single events are complete and consistent with standards developed for Broadway Across America. o This position is a primary communicator for the market’s Regional Executive, Marketing Director, Performance Manager, Service Center, local ticketing entity, and production company personnel. o Must demonstrate excellent organizational skills, multitask abilities and be proficient in time management. o Behavior is key to this position. This person must exhibit a positive attitude with consideration for others. The image they display directly impacts those that work for and with them. This position is one of leadership and development for others.
Duties Ticketing and Event Management o Participate in the creation of the operational timeline and manage all aspects of it. o Participate in planning and development of all projects to be supported by the Service Center. o Participate in the maintenance of various databases which track both guest and sales information. o Develop and execute the event creation and event maintenance on ticketing systems. o Manage all operational systems/applications in regards to season ticket renewal and new acquisition programs, as well as continuing development for single ticket sales. o Communicate event creation to necessary parties; thoroughly check events to assure they are created correctly on the ticketing system. o Prepare season and single ticket events to go on sale. o Set up, prepare, proof and provide files for printing of season ticket renewal invoices. o Provide the processes and applications to service center for season ticket renewal and new acquisition. o Monitor processing and fulfillment (assisting when needed) of renewals and new acquisitions, followed by sending receipt of order confirmations. o Process upgrades/changes associated with season renewals and send out seat confirmation letters. o Fulfillment of ticketing requirements for donors, sponsors, VIPs and promotions. o Manage inventory during the life cycle of each event. o Manage aspects of dynamic pricing and inventory management protocol in collaboration with Regional Executive, Regional Sales Operations Manager and New York Operations. o Monitor sales activities, providing daily, weekly and monthly reports as needed. o Oversee ticket printing and distribution on both season tickets and individual ticket mailings. o Oversee ticket printing and distribution of promotional and trade tickets including actual mailing of tickets to partners in a timely manner. o Manage, and assist with when needed, the fulfillment of season benefits: additional tickets, exchanges, priority offers, etc. o Development of Box Office Statement for performances. o May assist with Box Office settlements for Broadway Across America events. o Keep venue involved by notifying them of all shows, assigning allotments, managing the inventory for the life of event, and having consistent service policies. o Assist Ticketing Management as needed in all aspects of responsibilities as they pertain to the assigned markets. o All other tasks, duties and special projects that may be assigned from time to time as directed by your supervisors, including any changes or deviation from this job description. o Participate in person as an ambassador for Broadway Across America at show engagements, subscriber special events, promotional events and other occasions as assigned by Regional Executive or Regional Sales Operations Manager. Whether we are renting or this is our partner, the customers will not differentiate. Our goal is to provide a seamless experience.
Communication and Service o Work closely with Marketing Director, Marketing Manager, Venue Box Office Manager, Group Sales Manager and Service Manager/Supervisor on each engagement’s sales campaign, which includes all activities associated with season, group and single ticket sales and promotions; material proofing; and timeline development. o Work closely with general management, marketing director, performance manager, service center and local ticketing entity to ensure Broadway Across America standards are met and offer support and training to fulfill those standards. o Communicate with the management and supervisory staff of the region’s Service Center all information for on sales and promotions, processing instructions, production information, special needs, etc., on a continual basis. o Monitor service activities, providing feedback as necessary and training as requested. o Maintain market data in BAA’s internal platform. o Maintain and Monitor information on BroadwayAcrossAmerica.com and follow through on inconsistencies of market information. o Support service initiatives by maintaining all e-mail communication received from customers via BroadwayAcrossAmerica.com on a daily basis.
Reporting o Prepare and send out daily ticket counts for both individual shows and season sales as assigned. o Prepare weekly and monthly sales reports as assigned. o Special reporting as required.
Qualifications • Bachelors Degree preferred. • Minimum 3-5 years in ticketing for the arts and/or entertainment industries. • Advanced knowledge of Archtics, Ticketmaster Host and Microsoft Office (Word, Excel, PowerPoint) preferred. • Strong communication and organizational skills with acute attention to detail.
We offer competitive compensation including vacation and holiday pay, health & welfare benefits, and a 401(k) retirement plan.
Salary requirements must be included for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The John Gore Organization recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
About Broadway Across America
The John Gore Organization is the leading developer, producer, distributor and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan, Canada and 40 domestic markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.