•Carrying out and attaining the mission and the goals of the business unit managed.
•Development of a superior workforce.
•Development of the department.
•Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
•Personal ongoing self-development and personal growth as an employee.
Primary Responsibilities of a Manager
Supervise and Manage Daily IT Operations
•Manage event schedules and work with Event Services IT Supervisor to ensure coverage for necessary events.
•Provide onsite / remote coverage to event venues as required per contract.
•Manage account relationships and ensure clients’ concerns are promptly and properly addressed.
•Provide support to the venue pre-sales team and event managers to ensure venue customers have their IT needs met.
•Understand daily operations and suggest technologies/workflows improve efficiency and increase revenue.
•Provide consulting services for new technologies and implementations. Hiring, Training, Coaching & Mentoring
•Plan staffing levels.
•Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
•Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
•Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
•Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
•Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
•Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
•Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
•Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
•Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
•Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
•Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
•Manage the overall operational, budgetary, and financial responsibilities and activities of the department.
•Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
•Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
•Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
•Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
•Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
•Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
•Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
•Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
•Perform other duties and responsibilities, as assigned. To perform the manager job successfully, an employee must perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to lead in the role of manager.
Event Services IT Manager Job Requirements
• Knowledge and experience in business, supervision, and management. • Knowledge of the functions, operation, and mission of the specific department. • Better than average written and spoken communication skills. • Outstanding interpersonal relationship building and employee coaching and development skills. • Management experience in a team-oriented workplace preferred. • Demonstrated ability to lead and develop a department and department staff members. • Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices. • Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction. • General knowledge of various employment laws and practices and employee relations. • Evidence of the ability to practice a high level of confidentiality. • Excellent organizational management skills. Education and Experience Required • Minimum of a Bachelor's degree or equivalent in business or a departmentally related field. • A minimum of 5 years of responsible leadership experiences in management or supervisory positions. • A minimum of 5 years of experience in the hospitality industry.
Telecommuting is allowed.
Additional Salary Information: This is a Remote Position but does require travel. Anyone in contiguous US can apply for this position.
About Forum Info-Tech, Inc.
Forum Info-Tech is a unique Nationwide Managed IT and Cloud Service Provider specializing in bringing digital transformation to the venues. Our core services of providing Onsite IT Resources coupled with our various IT Department allow a venue to hire a IT Department without having to pay for all the employees. Our unique model allows venues to generate more revenues, provide excellent Back End IT Services to Shows, Sports Teams as well as provide unique IT revenue generation strategies to remain competitive and relevant. There is no other company that provides more services, cares more about your building and is really looking after your best interests and that is the motto we wear on our sleeves every single day. We look forward to speaking to you and showing you how we can transform your building.
Our Service Catalog:
Back-End IT Services:
Moves, Adds and Changes (MAC)
24/7 Network Operations Center (NOC)
24/7 Security Operations Center (SOC)
HR/Security Systems Support
Front-End IT Services:
Onsite Event Operations Support
Pre and Post Event Technology Consulting
Point of Sale Systems... Management
Wireless Network Management
Ad-HOC Services (Cable drops, Dedicated Bandwidth, etc.)
Digital Signage Management
Box Office Operations Support
Parking Operations Support