The Director of Public Safety will be responsible for the overall safety and security for employees, guests, assets, and property at Vivint Smart Home Arena and Smith's Ballpark; provide leadership for the event security and building security teams; oversee the scheduling and management of the Police, EMS, and Fire Marshalls onsite during events; maintain and implement industry standards of safety and security while always providing world class customer service.
Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE
Direct, manage, develop and communicate departmental procedures for all public safety departments
Hire, train, coach, develop and council public safety team members to ensure the highest standards are met
Manage proper public safety staffing levels to ensure safety and security are paramount, while simultaneously controlling costs
Respond to incidents in a timely manner and resolve issues with a guest service mindset
Perform financial forecasting and budgeting for all departmental expenditures
Coordinate all emergency response procedures and implement industry standards related to public safety
Be a student, be a teacher, be a leader
Be a good teammate, contribute positively to a winning culture, and be respectful
Demonstrate world-class customer service with everyone
Protect the legal, financial, and moral well-being of the company
Other duties as assigned
5+ years' Public Safety and/or Security (preferred), preferably in the sports, hospitality, retail or entertainment industry. Minimum 3 years' experience in a management capacity
Bachelor's degree in related field or relevant experience (criminal justice or law enforcement)
Demonstrated experience in leading a large staff with multiple departments, preferably in the sports, hospitality, and retail or entertainment industry
Strong understanding of emergency response procedures
Excellent customer service skills
Must be able to work various, non-standardized schedule -- including evenings, weekends, and holidays
Must be able to pass a pre-employment background and drug screening
Outstanding written and oral communication skills
Must be able to communicate in English
Manages Conflict: Handles conflict situations effectively with a minimum of noise.
Customer Focus: Identify, deliver and maintain customer-centric solutions.
Communicates Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Develops Talent: Develops people to meet both their career goals and the organization’s goals.
Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Ensures Accountability: Holds self and others accountable to meet commitments.
Must be able to lift up to 50 pounds repetitively and continuously
Must be able to walk continuously during long shifts. Including frequently and swiftly climbing and descending multiples levels of stairs
Exposed to continuous standing and twisting, intermittent bending, squatting, and kneeling
Must be able to work in outside conditions, including snow, rain, wind and heat
This person must be able to communicate and express themselves both written and verbally
This person must be able to observe, inspect, estimate and assess
The person must be able to sit for long periods of time
Internal Number: 11148
About Vivint Smart Home Arena
Located in downtown Salt Lake City, Vivint Smart Home Arena opened in 1991 as the home court of the NBA Utah Jazz and is well known for being one of the hardest places to play for visiting teams. With seating capacity of about 20,000, the facility is the largest, most high-tech arena within a five-state radius and was built faster than any other arena at the time of its construction in 15 months and 24 days. The basketball court is named in honor of Larry H. Miller. Vivint Smart Home Arena is the site of a variety of sports and entertainment, including ice shows, dirt shows and concerts. The facility hosted the 1993 NBA All-Star Game, the 2002 Olympic Winter Games figure skating and short track speed skating competitions, and the NCAA men's basketball tournament