We are the team behind the team. As employees of the Portland Trail Blazers at the Rose Quarter, we bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment. Our organization has an opportunity and responsibility to positively impact our staff, players, fans, and community. As such, we are committed to advancing diversity, equity, and inclusion within our organization and our community.
We ask that you join us in this journey, and that you continue to advance this work within your own sphere of influence. We are all in this together - after all, we are all part of Rip City!
As our Parking Manager, you will maintain the operation of all Rose Quarter administered parking facilities and surfaces. This position will act as a leader and liaison between the Rose Quarter and contracted parking services team. The successful candidate will ensure that customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the Rose Quarter standards.
You will be responsible for:
Manage daily parking and traffic operations for the Rose Quarter, including event operations, staff and tenant passes, and third party needs.
Develop and maintain relationship with parking management subcontractor. Train, supervise, counsel, and support entire parking operations team.
Responsible for actively managing 7 lots and coordinating event vehicular and pedestrian traffic to minimize congestion and prevent accidents. Maintain upkeep of all parking facilities and equipment.
Establish and maintain effective working relationships with PBOT, ODOT and city representatives to ensure Rose Quarter is involved in all decision making for surround construction (roads and highways).
Coordinate distribution of passes for all required groups and maintain accurate records. Track and analyze financial reports in order to maximize revenue and understand cost efficiency.
Coordinate and implement parking operation policies and procedures. Stay current with new technology and methods to improve processes. Provide Twitter and Waze social media updates on traffic and parking availability, as needed.
Partner with Event Managers to ensure parking and traffic plans take all Rose Quarter activity into account with up to 3+ events at a time.
Establish and maintain effective working relationships with City of Portland departments and other applicable authorities and agencies.
Ensure that the guest experience is extraordinary by maintaining a high level of service in all areas of the operation.
Committed to developing a diverse and inclusive environment with our employees and third-party relationships.
Maintain traffic management plan and update as needed.
Communicate to all employees working on the Rose Quarter campus of any changes in standard operating procedures daily and as needed.
Communicate calendar of events and parking rates to internal and external partners on a monthly basis.
Perform other duties as assigned.
You are qualified if:
You possess a Bachelor’s degree in related field; or possess at least 3+ years of experience related to parking and traffic; or equivalent combination of education and experience.
Have knowledge of current parking management/industry standards and laws including traffic control flagging laws and requirements.
Are proficient in accounting procedures and practices related to annual budget, forecasting, auditing, reconciling, billing, and invoicing. You have the ability to log information and make mathematical computations quickly and accurately.
Can communicate effectively, orally and in writing.
Have experience in basic computing equipment and software such as Windows OS, MS Outlook, Word and Excel, preferred.
Have a proven record of building high performance teams.
Can work collaboratively in a fast paced, high profile environment and deliver extraordinary moments to our guests and our employees.
Can regularly work on evenings and weekends within a flexible schedule. This role is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.)
Have knowledge of traffic operations and ingress/egress patterns.
Can create and administer parking policies and procedures.
Can coordinate and manage parking passes.
Can provide customer service to all guests using the parking facilities.
Can manage multiple events occurring on the same day.
Offers of employment will be conditioned on an individualized assessment of background check results after a conditional offer is made.
Since 1970, we have been pioneers in the sports and entertainment industry. We are committed to our mission of creating extraordinary moments for our guests. We are innovators who believe in creativity, sustainability, and inclusiveness. We help craft the culture of the Northwest. We are Rip City.
As employees, we are in relentless pursuit of being the top sports and entertainment destination in the Northwest. Our teammates believe in hard work, collaboration, accountability, and fun. We are an equal opportunity employer, committed to being champions of diversity.
We are two teams that work as one. Rip City Management executes our events, from concerts to games and everything in between. Trail Blazers Inc. connects with fans, from ticket holders to partners and clients. We unite for top company results. We are the team behind the teams.