UNT competes as a member of the National Collegiate Athletic Association (NCAA) and Conference USA. North Texas’ athletic programs are classified as NCAA Division I, the largest and highest division among all colleges and universities. The 46,000 square-foot Athletic Center located off South Bonnie Brae Street is the centerpiece of North Texas athletics. Athletics strives to conduct a competitive athletics program that promotes faculty, staff, student and community affiliation and participation with the North Texas Athletics. Also, to provide facilities which attract the highest level of talent and allow student-athletes to perform at the highest level in practice and during competition.
Under direct supervision of the Sr. Associate Athletic Director for Ticket Sales and Operations, the Director of Ticket Operations is responsible for managing/creating ticketing manifests, managing ticketing events and box office operations, develop accurate and timely reports. Responsibilities include assisting in managing part-time employees, students, interns, and game day staff. Other duties include but are not limited to: conference/NCAA Tournaments and Championships, UNT Student Athlete Awards Banquet, other outside events held at UNT athletics facilities, and the coordination of the Don January Golf Tournament.
Serve as the Primary Contact and box office manager for all North Texas Football and Men’s Basketball ticketing. Serve as the Primary Contact for other North Texas sports as determined by the Sr. Associate Athletic Director. Develop and implement Ticket Operations for home, road, and postseason contests. Assist with management in day to day operations & sales of the Ticket Office (Access Management, System Functions, & TREZ). Oversees all facets of season ticket renewals, including inventory management, invoicing accounts, and seat relocations. Effectively manage Paciolan Development/Ticketing system, maintaining superior knowledge of system operations. Implement all aspects of Paciolan including updates, maintenance, and staff training and access with respect to employee roles. Builds and verifies price codes for season and individual game events as business dictates (price code management, reporting, ticket fulfillment). Executes monthly payment plans (manually) and provides sales and service teams with a report of non-compliant accounts (Processes and reviews renewal sales contracts). Coordinate NCAA Annual Audit and Athletic Department Event Audits. Work with UNT Athletics Business Office to match Revenue and University ledgers. Prepare detailed financial reports of ticket sales, development funds, sponsorships, potential commission sales reports and special event revenue while ensuring reporting is systematic and consistent for management needs. Assist in managing FTE, PT, Interns, and game day staff. Help coordinate the hiring of game day staff. Responsible for overseeing game day staff providing exemplary service to patrons at the box office ticket windows & assisting guests with reprints, lost will call, and other season ticket holder and/or customer issues. Coordination of Don January Golf Tournament, conference/NCAA Tournaments and Championships, UNT Student Athlete Awards Banquet, and other outside events held at UNT athletics facilities. Monitors and verifies all game day systems daily while quickly and efficiently working through solutions with our partners to reduce system downtime (Paciolan Development/Ticketing software, FEVO, Experience, ParkHub, Janam ticket scanners, financial/cash reconciliation, & reporting). Provide exceptional customer service while working with account holders and prospective customers by phone, e-mail and in person, servicing customer’s needs. Assists Senior Associate AD with developing ticketing initiatives to generate revenue. Executes all sales initiatives including special offer builds, price code management and reporting, and manages the ticket fulfillment process. Responsible for day-to-day cash handling oversight of staff & process/executing deposits within guidelines of North Texas. Maintain database of cash handling cashiers (training and updated representatives for fiscal year). Implement and adhere to, in conjunction with Athletic Business Office, Policies and Procedures including Cash Handling, Cashiers Training and onboarding/training for New Staff. Assist the Athletic Development Office with maintaining donor accounts. Responsible for financial accounting of all athletic Accounts, Sponsors, and Donors. Performs other duties as assigned by the Vice President and Director of Athletics and/or the Athletics Executive Team
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Bachelor’s Degree in in related field and three years of related experience; or any equivalent combination of education, training and experience.
• Knowledge and understanding of NCAA rules and regulations.
Internal Number: S309P
About University of North Texas
The University of North Texas System is a publicly funded institution with five locations in one of the nation’s 10 largest metro areas. Almost 10,000 faculty, staff and student workers are employed in the cities of Dallas, Denton and Fort Worth.Many employees are recognized scholars and teachers whose work supports student success, creates healthier communities and serves the needs of the North Texas region and beyond. Many are skilled staff whose contributions are in administration, maintenance and construction, food service, computer technology, and finance and accounting, among others.