SUMMARY: The Food & Beverage Coordinator provides support and assistance to all levels of the business operation including catering, culinary and retail concessions. The Food & Beverage Coordinator will actively support the Director of Food & Beverage, Banquet Manager and Exec Chef, in meeting company quality standards and will promote a positive, enthusiastic and cooperative work environment. •Assists in the overall effective management of the Food & Beverage operations. •Provides on-going supervision and mentoring to hourly event staff as assigned. •Assists in troubleshooting technical problems with Point of Sale Systems as needed. •Assists in vault opening, closing and balancing, as necessary for Cash Handling Compliance. •Supports department scheduling by coordinating Temp Agencies for service and culinary support. oPer Banquet Managers, Exec Chef or Director of Food & Beverage. •Verifies employee time for both Catering and Concessions FOH and BOH Labor Allocations Reports. •Tracks hourly staffing attendance for both FOH and BOH team members and compiles a weekly report for Director. •Provides the Director of Food & Beverage a weekly report of staffing concerns. •Maintains an adequate stock of soda, coffee, tea, liquor, beer, wine, and supplies for catering and retail concessions. •Maintains catering and concession Inventories specific to service items. •Monitors small ware inventory, keeping track of breakage and loss on a standard report. •Provides excellent customer service assistance to internal and external clients. •Exemplifies the SCCC and Spectra customer service principles. •Makes signage for menu and food identifiers for catered and retail concessions needs. •Ensures banquet and retail concessions consumption and stand sheets are accurate to company policies within department standards/expectations. ESSENTIAL FUNCTIONS (including, but not limited to): •Ensures budgeted beverage percentages are achieved through effective control measures including portion controls, bartender training, beverage inventory rotation, receiving and beverage storage procedures, inventory controls, effective purchasing procedures, beverage security procedures and waste control. •Responsible for fulfilling beverage record keeping and administrative requirements including beverage inventories and invoicing of beverage products. •Develops and documents processes and practices, and adheres to standard practices. •Cleans and maintains work areas, as needed. •Provides excellent customer service assistance to internal and external customers.
KNOWLEDGE, SKILLS AND ABILITIES:
Basic computer proficiency: Microsoft products, to include Excel, Word and Outlook.
Working knowledge of Point of Sale (POS) systems.
Cash handling abilities; basic retail math skills.
Strong Inventory skills and knowledge for beer, liquor, wine, soda and food products for retail/concession use.
Strong verbal and written communication skills.
Must have a demonstrated ability to function calmly and effectively in a fast paced, high-pressure environment.
Must be constantly aware of changing events, such as staff or supply shortages or increases and able to adapt service.
Must be able to communicate clearly and concisely in the English language.
Possess strong interpersonal and communication skills.
Ability to generate weekly purchase orders for temporary staff billing for department.
Must have the ability to work a variable work schedule (including early morning, evenings, weekends and holidays), depending upon event and business requirements, or as scheduled by the Director of Food & Beverage.
Fiscal knowledge: managing inventory to achieve department fiscal goals.
Associate’s degree or equivalent from two-year College or technical school; or one year of related experience and/or training; or equivalent combination of education and experience.
Possess nationally recognized, advanced food service sanitation training course certification.
Possess valid Food Handler’s Certificate.
Possess certification (in state recognized) responsible alcoholic beverage service.
Experience in public facility highly preferred.
About Spectra/St Charles Convention Center
The award-winning Saint Charles Convention Center is the most elegant full-service convention venue in the Saint Louis Metro Area. Proudly managed by Spectra Venue Management since opening in 2005, the facility boasts 154,000 square feet of flexible space, accommodating a wide range of events from 10-3,000 attendees. An IAVM Venue Excellence Award Winner and one of St. Louis’ Top Workplaces, the venue is highly-rated by clients and staff.