An ABM Onsite Service Janitorial Services Project Manager - Dodger Stadium for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.
Project Management & Client Relations:
Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;
Provide customers with information regarding additional services available at ABM;
Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback;
Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations;
Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management;
Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
Employee Relations and Supervision:
Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
Understand applicable union contracts and develop effective working relationship with local labor unions. Sales and Marketing:
Develop and maintain solid relationship with customer and be the face of ABM for the customer;
Understand customer requirements and offer ABM services to meet their needs. Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work); Financial:
Monitor financial performance and identify steps required to ensure budgetary goals are met;
Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget;
Report accidents and property damage in an accurate and timely manner. Understanding of the service industry practices, process and trends.
Solid accounting and business acumen.
A Bachelor's Degree
Prior management or supervisor experience in the sports and/or entertainment fields.
Should have experience in cost estimating/pricing enhancement work.
Should have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
Ability to read, write and speak English fluently.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from managers and customers.
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice http://www.abm.com/californiaprivacy
Internal Number: 58004
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.
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