Smithsonian Theaters seeks a talented and experienced Ticket Sales Systems Manager to manage the Theater ticket systems, as well as maintain and analyze the corresponding data for use in theaters and concessions group sales process. This key role will support the Point of Sale ticket systems, as well as procurement, programming, documentation, reporting (including database management) and training. Additionally, they will represent the theaters on customer service issues related to ticketing.
Performs regular maintenance and ongoing software programming of retail’s mission critical ticket sales systems facilitating over $15M in sales annually. Programming includes:
Segway and bicycle tours
Simulator outlet sales
Food and beverage voucher sales
Contracted specialized ticketing services for non- retail units
Documents and implements a “train the trainer” supervisors program.
Creates, maintains, and updates materials and programs as needed.
Maintains manual ticketing backup system.
Maintains and provides necessary scheduled and ad hoc reports.
Performs periodic Ticket Sales Systems Skills Assessments to insure management knowledge of the Sales Systems and Cash Office Operations is retained at the necessary level.
Ensures positive and cooperative relations with internal and external departments and vendors through ongoing dialogue and timely completion of required deliverables, including acting as primary vendor contact on all inquiries related to reporting.
Works with theater and marketing staff on new and existing projects, as assigned by Supervisor and if applicable ensures proper implementation.
Creates and maintains a searchable database of past, current, and upcoming film/digital product releases, including fact sheets and exhibition/performance data on each title.
Assists the Reservations and Group Sales Center in all aspects of advance individual and group sales.
Assists the Smithsonian Theaters specials events with on-site support including but not limited to set-up, break-down, customer service, and troubleshooting.
Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and or training; or equivalent combination of education and experience.
In depth knowledge of POS ticketing software used in theatrical ticketed venues, with a preference towards experience in organizations with diverse and multiple venues. Skills in managing, supervising and training personnel, along with the ability to communicate effectively in writing and orally.
Able to plan, organize and use time effectively.
Knowledge of Microsoft Office Suite.
Must possess superior vendor and customer relation skills.
Knowledge of ProVenue preferred.
Employee may be required to work outside of normal business hours (including evenings and weekends) to address system issues and assist with special events.
Salary: $54k - $69k Annually, Commensurate with experience.
To apply, please send resume with cover letter, including salary requirements, to: SERetailjobs@si.edu. Please include job title in the subject line. Application materials sent without salary information will not be considered.
We offer an excellent benefits package including:
Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
The Smithsonian Institution values and seeks a diverse workforce. Join our team and help us further the Smithsonian’s core mission…. The Increase and Diffusion of Knowledge.
Final candidate selection will be subject to the applicant’s successful completion of a pre-employment background check and subsequent background investigation. Selectee will be required to serve a one-year probationary period. This is not a federal service position. Relocation expenses are not paid. Candidates must be US employment eligible without sponsorship.
Internal Number: SE-20-0116
About Smithsonian Theaters
Smithsonian Enterprises is a division of the Smithsonian Institution, the world’s largest museum and research organization. Established in 1846 with a bequest from English Scientist James Smithson, the Institution currently encompasses 19 museums and galleries, the National Zoo and 9 research centers. The Smithsonian has facilities in 7 states, the District of Columbia and the Republic of Panama supporting over 6,000 employees.
Smithsonian Enterprises operates retail, media, product development, licensing and other services which promote the Smithsonian mission while generating an essential source of unrestricted funding for the Institution. By providing products and services that reflect the mission of the museums and research centers, Smithsonian Enterprises plays a critical role in advancing the Institution’s mission: the increase and diffusion of knowledge.
Smithsonian Enterprises encompasses Smithsonian and Air & Space magazines, 27 museum stores, 11 restaurants, IMAX theaters and the Smithsonian Catalog. The organization’s reach includes consumer product licensing, educational travel, e-commerce and commercial media enterprises in book publishing and the Smithsonian’s HD TV Channel.