This is a management position that oversees and supervises the housekeeping operation for all of Deer District. Main responsibilities include overseeing the day to day and event housekeeping staff and maintaining the highest level of cleanliness for all of Deer District.
•Scheduling and supervising the daily activities for all housekeeping staff.
•Training all housekeeping staff on the proper procedures, supplies needed, equipment required and the proper cleaning techniques for all areas within Deer District.
•Scheduling the cleaning of executive offices, team offices, restrooms, carpeting, professional locker/training rooms, exterior of the building (glass, facades, lighting, railings, steps, etc), suites, loge boxes, BOH rooms, employee locker rooms and the Practice Facility.
•Establishing staffing levels and hiring the housekeeping staff.
•Processing payroll (approving time, PTO requests, etc).
•Conducting performance reviews and any discipline of staff.
•Enforcing company work and safety policies for all housekeeping staff. •Maintaining the inventory and procurement of the housekeeping supplies. This includes the supplies for all daily tasks, events and anything needed at our Practice Facility.
•Maintaining all of the housekeeping equipment including training the staff on proper usage, storage of equipment and repairs.
•Overseeing and developing the Housekeeping Managers and Coordinators to increase their skills. This includes their knowledge of housekeeping computer programs including Excel, Word, Paint and CAD.
•Assisting the VP of Arena Operations on the annual housekeeping budget.
•Providing input for the annual Operation’s budget and making recommendations on capital improvement projects.
•Working closely with Director of Events and all the Event Managers daily to ensure the building is ready for all upcoming events.
•Researching and recommending continuing education programs for Managers and Coordinators.
•Maintaining positive working relationships with service contractors and suppliers that do business with the Deer District, LLC.
•Daily responsibilities for you and your staff include: oGenerating daily punch list of work that needs to be completed oEnsuring staff is staying on task oInspecting janitor closets to make sure they are stocked oMaking sure washroom checklist has been completed nightly after events oCompleting quality control inspections oChecking the trash room to ensure sorters completed their tasks oEnsuring arena or rented spaces are ready for doors oChecking “hot spots” before each event
•Responding to emergency situations in accordance with departmental policies and procedures.
•Ensuring staffing numbers are correct for upcoming events.
•Developing and coordinating all housekeeping projects: oShampooing carpets for each building. oCleaning interior/exterior glass within reach. oCleaning all building seats – portable and fixed (cushions, sides and backs) oCleaning suites, which includes complete detail cleaning of fixtures, cabinets, vents, refrigerators, televisions, seating area and restrooms around the suite level oDetailed cleaning of all public restrooms – fixtures, flooring, partitions and vents. oDetailed cleaning of stairwells – dusting window seals, wiping rails and stairs. oMaintaining concourse flooring on all levels. oCleaning and maintaining all portable sections of the arena seating which includes metal decking, chairs and space behind each chair. oMaintaining floors in seating bowl. oCleaning mechanical rooms, including dust, sweep and mop. oCleaning catwalk level – dust, sweep and mop. oDust lights, vents and cable trays in marshalling area all finished room areas (locker rooms, offices, hallways and concourses).
•Maintaining building within Post-COVID NBA regulations.
•Other duties upon request.
Bachelor’s Degree preferred or equivalent work experience in management or related field. Three years of experience in housekeeping management or related field.
Be very flexible regarding work hours, often working multiple shifts, weekends, and the occasional third shift.
Knowledge of word processing, spreadsheet and computer skills. Experience in Word and Excel preferred.
Flexible during events as activities change at a moment’s notice and you must be able to adapt.
Organizational skills to prioritize work to allow handling of more than one project at a time
Be able to work effectively with all levels of staff, management, executive leadership and event managers.
Valid Driver's License.
Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
Excellent verbal and written business communication skills.
Excellent employee relations skills and experience dealing with union environment.
Ability to speak Spanish is a plus.
About Fiserv Forum
Fiserv Forum is much more than just the new home for the Milwaukee Bucks basketball. It includes the 714,000 square foot arena and a 27 acre district in downtown Milwaukee. It is designed to become the hub of entertainment in Wisconsin combining entertainment, residential and commercial spaces.
The Arena design features an intimate bowl which is optimal for basketball viewing with the majority of the seats located in the lower level. The Arena offers flexibility to host hockey games, concerts, family shows, ice events and open floor exhibitions.