POSITION SUMMARY: Manage ticket operations staff and all ticketed sports as an extension of ticketing sport managers and supporting staff. Supervise game day and box office operations for Gopher Football events. Ensure all ticketed events are executed at a high level as defined by Assistant Athletic Director for Ticket Sales and Operations. Assist in day-to-day operations of ticketing staff, including three direct reports to which this position is expected to manage and mentor.
SALES OPERATIONS (35% of job): • Assist with the creation of products sold through Paciolan, which includes but is not limited to: season tickets, single-game tickets, event registration, memberships, donations, multi-product packages, and specialty items. • Create and maintain event/product creation and event/product testing manuals for all events, products, and memberships assigned to this position • Assist with business intelligence creation and scheduling
TICKET OFFICE (65% of job): • Responsible for large-scale events. Liaison to the event manager, responsible for all internal ticket sales, communication, and customer service at events. • Manage season ticket invoicing process • Create and manage fundraising campaigns, which includes set-up, testing, and implementation • Create and schedule reports based on each stakeholder's needs • Work with event staff for game day and customer service programs • Perform weekly updates on gophersports.com/tickets with relevant information • Football Responsibilities – including, but not limited to: o Allocate all player guest and student manager tickets o Premium ticket packaging for pickup and shipment of tickets o Manage tickets for player and coaches guest on away games o Act as the ticket manager for sport and oversee game-day operations o Oversee complimentary admissions, including player guest, recruits, & high school coaches • Supervise, train, and mentor three full-time direct reports and assist as they manage and maintain ticket operations for the ten ticketed sports within Gopher Athletics
DESIRED OUTCOMES: • Ensure all internal and external ticketing needs are met promptly • Write and communicate at a high level. Emails, letters, and all other correspondence should be grammatically sound and free from errors. • Represent the University of Minnesota in a positive manner both on and off duty
WORK SCHEDULE: • Monday-Friday 8:30 am – 5 pm • Special game day duties may require weekend work and/or evening schedule • Away game travel may be required
Starting salary for this position is $50,000.00 (100%) and we are currently at 90% appointments for the 2020-2021 fiscal year.
REQUIRED QUALIFICATIONS: • Bachelor Degree from an accredited University and Two (2) years of full-time college athletics or professional sports customer service, sales, and/or operations experience or a combination of related experience and education totaling at least six years.
Must be able to demonstrate authorization to work in the United States at the University of Minnesota by the start date
DESIRED QUALIFICATIONS: • Experience in ticket operations from an NCAA collegiate athletics department or professional sports organization • Experience with enterprise ticketing solutions. Experience with Paciolan ticketing experience is preferred, but not required • Experience with sports management and oversight game day ticket operations • Familiarity with Microsoft Office Suite, Google Business Suite, and Adobe Photoshop software • Ability to work non-standard hours, including nights and weekends
Additional Salary Information: We are currently at 90% appointments so the actual salary will be 90% of $50,000.00 until we return to 100%.
Internal Number: 339014
About University of Minnesota
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With more than 140 years of tradition, Gopher Athletics is one of the oldest and most decorated athletics departments in the country. Minnesota was a charter member of the Big Ten Conference – our teams have won more than 200 conference titles to go with 26 national titles – and is currently home to 25 programs, the fourth-most in the league. There are more than 700 student-athletes and nearly 300 full-time employees in our athletics department. That community has built Minnesota into a nation’s top- ranked public school with respect to student athlete academic performance in each of the past four years, a span of time during which the Gophers have won 13 conference team titles and a collection of individual conference and national crowns. Housed in the historic Dinkytown neighborhood on the northern edge of the University campus, Gopher Athletics is succeeding against a backdrop unique in college athletics, nestled at the heart of a bustling, modern metro area. We are proud of our decorated history, but we are prepared to achieve even greater success in the years to come. The University is committed to attracting and retaining emp...loyees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu. To request an accommodation during the application process, please e-mail firstname.lastname@example.org or call (612) 624-UOHR (8647). Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.