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Director of Ticket Sales & Operations
About College of the Holy Cross:
Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,100 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.
Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.
Job Description:
The Director of Ticket Sales and Operations is responsible for the oversight of all ticketing functions and retail operations with a focus on generating revenue and attendance for all 27 of our Division 1 programs.
Major Areas of Responsibility
- Develop, manage, and execute ticket sales campaigns for our four ticketed sports of Football, Men's Basketball, Women's Basketball, and Men's Ice Hockey including: season tickets, mini plans, subscriptions, group and individual game sales.
- Oversight of office and game day operations for (4) ticketed events
- Create ticketing manifesto and building events for all ticketed sports
- Manage and supervise daily ticket office operations
- Work with the Director of Athletics Marketing and Fan Experience to develop and implement long-range strategic planning, polices and goals of the ticketing department
- Development of attendance and financial projections for all ticketed sports
- Prepares accurate and detailed financial settlements for events
- Oversight of ticketing database including generating reports to advise strategy
- Responsible for the hiring, training and scheduling of all box office student workers
- Management of annual box office operating budget
- Day to day management of the Holy Cross Team Shop, includes managing inventory, fulfilling online orders, game day set up and staffing and more
- Oversees all facets of the daily operations of ensuring compliance with the College, Patriot League, Atlantic Hockey, NCAA rules and regulations, as well as state, federal laws, policies, and regulations.
- Uphold highest-quality customer service level and ensures all box office personnel are knowledgeable, service-oriented and efficient
- Working in conjunction with athletics marketing department to develop and implement ticket promotions
- Contribute to Athletics External Relations strategy for revenue maximization, enhance fan experience, and strengthening of the Holy Cross brand.
- Other duties as assigned
Requirements:
- Bachelor's degree and three years of relevant experience
- Strong written and oral
- Excellent interpersonal, organizational and communication skills, including both verbal and written
- Experience working with ticketing systems
- Ability to work independently and as part of a team to meet expected deadlines
- Ability to work nights, weekends and holidays
- Knowledge of NCAA rules and regulations
Additional Information:
This is a full time, exempt level position.
College Description
The College of the Holy Cross is a private, Jesuit Catholic, undergraduate institution serving approximately 3,100 students. Founded in 1843, Holy Cross is the oldest Catholic college in New England and has a tradition of academic excellence. It is located atop Mount Saint James in Worcester, Massachusetts. The picturesque, 174-acre campus is an award-winning and registered arboretum.
Region Description
Worcester is a city of approximately 170,000 people centrally located in the Commonwealth of Massachusetts. It is approximately one hour from Boston, Hartford, and Providence, and three hours from New York City. Worcester is known as the Heart of the Commonwealth. Worcester offers many cultural and recreational opportunities.
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
A member of the Higher Education Consortium of Central Massachusetts (HECCMA).
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
Application Instructions:
Please attach a cover letter addressing the position requirements along with your resume.
In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to diversity and inclusion. Please provide examples of any past work that illuminate your commitments in these areas. For more information, please visit http://holycross.edu/diversity.
Review of applications will begin as received and continue until the position has been filled.
To apply, visit https://holycross.interviewexchange.com/jobofferdetails.jsp?JOBID=128085
The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts (http://www.heccma.org) and the New England Higher Education Recruitment Consortium (https://new-england.hercjobs.org/)
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