Patron Technology empowers event organizers to take control of their entire event experience with their virtually limitless technology solution. Using our powerful ticketing, experiential marketing, mobile apps, and cashless products, organizers transform how audiences experience their events, drive nonstop engagement, and reach new audiences around the world. That’s why iconic brands like New York Comic Con, Coachella, Museum of Ice Cream, NHL, and Dreamforce use our suite of integrated event technology to power their events.
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WHY DO WE NEED YOU?
The Client Support Specialist is a client-facing position that provides ongoing support for the PatronManager product, serving clients in the nonprofit arts industry. This is a highly collaborative environment, and actively contributing to the culture of mutual support and continuous learning is crucial.
Provide troubleshooting support including gathering information from the client, initial investigation, and escalating unusual behavior
Provide best practice guidance for how to most effectively apply the PatronManager tools to meet our clients’ business needs
Communicate with clients in a timely manner
Handle a recommended volume of cases per week
Contribute to the sharing and recording of information through readily asking and answering questions of peers and colleagues
Write brief Knowledge articles describing answers to commonly asked questions within the flow of case work
Assist with ad-hoc documentation projects
Consistently follow our standard data security protocols
Salesforce Administrator Certification or Prior PatronManager experience
Experience working with non-profit arts organizations (preferred)
Ability to work with clients of varied technical backgrounds
Strong customer service skills with a genuine focus on our core values: empathy, integrity, hospitality, and curiosity
Enthusiasm for researching resolutions and problem-solving
Fluency in commonly used cloud-based apps (e.g. Google Apps, Slack)
Salesforce administration fluency
About Patron Technology
Patron Technology’s virtually limitless event technology solution is redefining what it means to be an event creator. With our ever-evolving suite of tools, you’ll take control of your entire event, transform the attendee experience, and be a leader in your industry. Whether you want to create an in-person event, a fully virtual experience, or anything in between, our technology and team are fully equipped with everything you need.