Frank Productions is looking for a full-time Box Office Manager to join our team in Charleston, SC. The ideal candidate will have Ticketmaster and supervisor experience. Title and pay will be commensurate with experience. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.
Located in Madison, WI, Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. We’re a full-service concert promotion company involved in every facet of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, food & beverage operations and merchandising. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.
Manage daily operations of the Box Office efficiently and effectively
Manage the part-time box office staff, including scheduling and training as necessary
Create, modify, and maintain inventory for all ticketed events at assigned venue
Manage the reconciliation of each assigned show, including settlement reports
Perform the daily reconciliation reports for all ticket sales
Manage the release of venue holds
Build all assigned venue events in Ticketmaster
Work with Ticketmaster to continue developing customer support and systems
Sell tickets at the box office window and print tickets for other departments as necessary
Provide positive direction and clear communication with ticketing staff, venue guests, venue staff, promoters and other company employees
Provide customer service by answering phone calls from customers and venue users, assist in solving their problems
All other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
2+ years of box office experience; supervisory experience preferred
Willingness to work additional and/or unconventional hours in order to satisfy job responsibilities and the event calendar
Knowledge of Ticketmaster, or similar software, and Microsoft Office
Experience with cash management procedures
Demonstrated customer service skills working with a diverse set of customers
Ability to make decisions with confidence and work in a fast-paced environment
Excellent organizational skills and attention to detail
Professional and friendly demeanor
Demonstrated ability for strong verbal and written communication
Ability to adapt and be flexible
This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.
The benefits package includes paid time off (PTO), Life Insurance, and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.
Frank Productions is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, creed, ancestry, marital status, arrest and conviction records, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.
About Frank Productions
Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. As a full-service concert promotion company, we are involved in every aspect of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, food & beverage operations and merchandising. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. www.frankproductions.com