Location: Flexible Hours: Thursday-Monday Work Week (Events Schedule)
Fast-paced, innovative software developer is seeking an organized and energetic person to support our clients throughout the year for their ticketed events.
Want to join an energetic team where we collaborate to create new, big ideas for our own proven software and ticketing platform? This is a great opportunity for personal development as well as to be part of the tech and live events scenes.
Our Ticketing Support Specialist will work as part of a team that creates relationships with our clients, training them on SaffireTix, and then supporting them through the year to promote and successfully execute the sale and redemption of their tickets. The Ticketing Support Specialist’s tasks will include creating products within the Saffire platform, manage reserved seating maps, ordering and delivery of event tickets and provide ongoing technical support via phone and email, as well as training on the SaffireTix system. They will also assist in updating knowledge base articles as new features are introduced and assist in communicating important updates to our clients.
Knowledgeable about the ticketing industry and live events
Provide outstanding customer support, thinking outside the box to help provide creative solutions on the fly
Flexibility to work a live event schedule including evenings and weekends
Onboard new ticketing clients, assisting with launching their ticket sales online
Support and train our clients as they create products to sell and scan their tickets online and at the box office
Help clients understand technical aspects of the process including merchant setup, securing strong internet or network, reporting
Audit client websites and prepare content for email and social media as event tickets prepare to go on sale
Manage project timeline to ensure the project stays on track
Secure testimonials from clients after their events
Other duties as assigned and invented
Friendly, outgoing personality who likes being on the phone and truly cares about our clients’ success
Unparalleled communication skills – ability to clearly present information both verbally and written
Incredibly quick learner – ability to understand our software and apply it to meet our clients’ needs
Very technically savvy - A “social nerd” (we mean that in the best sense!)
Propensity to use the internet to “figure stuff out” quickly and on the fly
Minimum 2 years of experience in event management, customer service, ticketing, or related field
Motivated, self-starter personality – ability to organize tasks and manage priorities
Telecommuting is allowed.
Saffire empowers events, venues and destinations with beautiful, interactive websites equipped with a fully integrated ticketing system that they can easily manage themselves. We now serve over 500 clients (and counting)!
Since our company’s inception in 1998, we've worked with many global companies, including KEEN Footwear, Jeep, Panasonic, Intel, and Nike. We've built many successful websites and ecommerce strategies, and have been fortunate to win numerous awards and change the lives of many clients.
We introduced Saffire in 2009 and have added hundreds of clients to our platform, with a trajectory of continued growth. We've been told we have a “secret sauce” of a fantastic product paired with exceptional customer service, and we're thrilled to share it with industries we love.