Fast-paced, innovative software developer is seeking an organized and energetic person to support our clients throughout the year.
Saffire’s Ticketing Key Account Manager will work as the main ticketing support resource for a 12,000 seat arena as well as provide secondary support to all other SaffireTix clients. They will be a part of a team that builds relationships with our new and existing customers, training them on the intracacies of SaffireTix, and supporting them throughout the year to promote and execute ticket sales and redemption. There’s no doubt about it, we are passionate about keeping clients happy and providing unrivaled customer service and support (technical and moral) and are looking for a team member who will be excited to constantly embrace Saffire’s core values.
Manage one of Saffire’s top ticketing accounts through in-person, phone and email training and support with box office and finance personnel
Periodically support major sales and live events on site
Support and train a spectrum of clients across the country to create products to sell online and at the box office
Help clients understand technical aspects of the process including merchant setup, securing strong internet or network, and reporting
Strategize ticket pricing, packages and sales promotions
Provide leadership and encourage clients to market their tickets and packages on social media and through email campaigns, help them track the success of these efforts
Audit client websites to optimize for ticket sales
Manage project timelines to ensure that all projects and sales stay on track
Coordinate with vendors for delivery of rented or purchased ticketing equipment, pre-printed tickets and ticket stock
Provide on-site support and training to clients’ staff and volunteers during events
Other duties as assigned and invented (as Saffire continues to grow and change the industry!)
You love live events, and have experience in the ticketing industry
You are a junkie for great customer service, and love providing it
You have flexibility to work nights and weekends when necessary to support truly amazing clients
You are friendly with an outgoing personality and have a knack for problem-solving on the phone and over email
You are never afraid to pick up the phone because you truly care about your clients’ success
Your communication skills are unparalleled – your ability to clearly and concisely present information both verbally and written is one of your major strengths
You blow people away with how quickly you learn – you have an ability to understand our software and apply it to meet our clients’ needs
You know every dark corner of Google and are super tech savvy – you are a “social nerd” like us. (We mean that in the best sense!)
You’ve got a minimum of 2 years experience in event management, customer service, ticketing or live event production
You’re motivated and a self-starter. You impress with your ability to organize tasks and manage priorities
Saffire empowers events, venues and destinations with beautiful, interactive websites equipped with a fully integrated ticketing system that they can easily manage themselves. We now serve over 500 clients (and counting)!
Since our company’s inception in 1998, we've worked with many global companies, including KEEN Footwear, Jeep, Panasonic, Intel, and Nike. We've built many successful websites and ecommerce strategies, and have been fortunate to win numerous awards and change the lives of many clients.
We introduced Saffire in 2009 and have added hundreds of clients to our platform, with a trajectory of continued growth. We've been told we have a “secret sauce” of a fantastic product paired with exceptional customer service, and we're thrilled to share it with industries we love.