Plans, organizes, and directs the overall operations of the Box Office at the BJCC Complex. Primary responsibilities include exercises discretion with ensuring sale of tickets for events in the Arena are efficient, accurate, and customer friendly. Provides accounting department with accurate reports and responds to any inquiries. Acts as primary contact and Box Office decision-maker for Broadway shows - supervises staff, consults with, and makes recommendations to show promoter and provides accurate reports when needed. Reconciles Broadway rebates and facility fees and submits to accounting. Builds events in Ticketmaster and/or Archtics by exercising judgment to ensure all areas of event set-up are accurate. Provides promoters with tickets when requested and monitors and maintains holds placed in events. Pulls tickets for promoter’s, monitor’s KEEP ticket sales and reconciles with Arena and Concert Hall Manager’s prior to event.
When working events provides sellers with new and updated Ticketmaster commands and concepts when necessary and provides accurate and detailed reports to promoters in a timely manner. Develops, maintains, and implements outstanding ticket seller training program. Responds to customer service calls including ADA customer inquiries, and ADA event seating procedures. Oversee ticket seller scheduling and ensures events are appropriately staffed. Acts as liaison for the complex with promoters and coordinates and transfers event information with internal box office staff.
Bachelor’s degree from an accredited college or university with emphasis in public administration, business, management, or a related field. Industry certifications strongly preferred.
Minimum of two (2) years related experience supervising and/or managing box office operations, managing staff. Knowledge of convention center venues is strongly preferred. Must possess extensive knowledge of box office operations and Ticketmaster, maps, reclass, accounts, etc. Experience with Archtics Season Ticketing strongly preferred.
Must have a minimum of two (2) years’ experience handling large amounts of money and providing customer service to the public.
Internal Number: 001
About 2100 Richard Arrington Jr. Blvd. N. Birmingham AL. 35203
In the heart of thriving, fun-filled Birmingham is the Birmingham Jefferson Convention Complex. Here you will find everything you need for whatever your event requires: an array of top-notch facilities, 1,000 adjoining guest rooms, a helpful event staff and a host of specialized services. 220,000 square feet of exhibit space is just the beginning. One of the most compelling features of the Birmingham Jefferson Convention Complex is that it has all the right components ..... in one complex. The centrally located, modern facility includes: 220,00 square feet of flexible space in the Exhibition Hall. 100,000 square feet in 74 meeting rooms. The Medical Forum, a conference facility unlike any other in the country that's equipped with state-of-the-art communications technology. A 19,000 seat Arena. A 3,000 seat Concert Hall. A 1,000 seat Theater. 770 adjoining modern guest rooms at the Sheraton Birmingham Hotel. 300 adjoining modern guest room at the Westin Birmingham Hotel. Complete in-house catering service. Alabama Sports Hall of Fame. On-site covered and valet parking.