This position is responsible for assisting in the overall management and execution of the daily box office operations at the Bon Secours Wellness Arena and other venues managed by the Greenville Arena District (“GAD”).
Maintain files on each event such as production kills, seats on hold, complimentary tickets, event audits and ticket inventory schedule; maintain organized and thorough event files. Create maps, map changes, promo changes and submit events in Ticketmaster system in an exact and accurate manner.
Ensures all box office reports, scaling, on-sales, and statements are executed in a timely and accurate manner in accordance with the direction provided by the Box Office Manager.
Establish and maintain strong working relationships with promoters, Ticketmaster representatives and artist representatives. Work closely with Box Office Manager and relevant promoters for show builds, price changes, and ticket requests.
Maintain all ticketing processes to maximize efficiency and ensure audit compliance and accountability. Prepare cash banks, daily deposits and cash receipts Verify daily cash reports and prepare seller reports. Assist box office manager in maintaining accurate vault funds and records
Monitor all performances to ensure correct pricing, dates, times, and other pertinent information. Communicate accurate event information, including ticket pricing and event configurations, timely to ticket sellers and other departments.
Supervises preparation of on-sale information and ticket orders as they need to be sent out. Ensure the fulfillment of house seats, comps, and trade requests, and promotions. Assist with the fulfillment of all premium and sponsorship client ticketing needs via account manager and Archtics.
Troubleshoot customer service issues to provide the fastest and most positive customer resolutions. Assure all customer concerns are resolved in an efficient and professional manner.
Assume full managerial responsibilities and oversight of the Box Office in the Box Office Manager absences.
Create and manage timely monthly staff shift schedules; Assist in the selection, on-boarding and training of part-time ticket sellers. Promote positive box office morale and provide conflict resolution, as needed.
Assist the Box Office Manager with planning, assigning, directing, coaching, training, and exercising general supervision over direct reports, establishing, and complying with department policies and procedures.
Coach and empower box office staff to provide a first-class customer experience that aligns with the BSWA experience. Create a customer focus environment within the department, consistently providing the highest level of customer service.
Ensure compliance with all applicable department and company policies and procedures, cash handling procedures, and health and safety regulations.
Bachelor degree or equivalent work experience in business, marketing, accounting, facility management or other relevant field of study
Minimum two (2) year of supervisory experience in an arena, stadium, or PAC box office.
Proficient computer skills with Ticketmaster Host and Architics
Proficient computer skills with the following Microsoft Office products: Outlook, Excel, & Word.
Basic computer skills with CAD.
Knowledge of accounting and cash handling functions.
Excellent customer service, problem resolution, communication, and analytical skills.
Must be able to work Event Schedule which includes working including nights, weekends, and holidays
Additional Salary Information: See full announcement
About Bon Secours Wellness Arena
Bon Secours Wellness Arena is a multi-purpose arena in Greenville, South Carolina. The arena serves as the home of the Greenville Swamp Rabbits of the ECHL.