Lead the overall day-to-day operations of the Ticketing Services Department. The Ticketing Services Manager will ensure a hospitable, smooth, and efficient operation, maintaining a cohesive culture based on the Kauffman Center’s Organizational Values. This role maintains strong relationships and reports to many stakeholders both internally and externally. Responsible for troubleshooting using creative problem solving from both a technical and management perspective. The Ticketing Services Manager directly or indirectly leads 11 staff members and is responsible for their development and actions. This role is highly visible and interacts with sponsors, vendors, clients, patrons, resident arts organizations (Kansas City Ballet, Kansas City Symphony, Lyric Opera of Kansas City) and various community arts organizations. This position always leads by example requiring flexibility, nights and weekend hours while providing the highest level of customer service to all guests, vendors, and clients.
Three years of Box Office experience.
Minimum of three years’ management experience.
Must be able to work well independently and to manage, train, and motivate others.
Ability to prioritize, identify critical issues and work to produce measurable results.
Candidate must be able to successfully handle multiple priorities in sometimes high stress situations.
Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
Candidate must also have the ability to work with the public and possess proven conflict resolutions skills.
Excellent verbal and written communication and documentation skills required.
Candidate should have cash handling and credit/debit card processing experience.
Proficiency with Microsoft Office 365 including Word, Excel, Outlook, PowerPoint, Teams, and other Windows applications required.
Additional Salary Information: Salary and Benefits Package
About Kauffman Center for the Performing Arts
The Kauffman Center, home to resident organizations the Kansas City Ballet, Lyric Opera, Kansas City Symphony, and other innovative programming, embraces a variety of audiences with different tastes, interests and passions. At the Kauffman Center for the Performing Arts, everyone can have an opportunity to experience excellence.