The Assistant Athletic Director - Sales and Premium Services oversees the ticket sales staff and the day-to-day sales operations of the Athletic Ticket Office, as well as hospitality and tailgate experiences.
This position will work closely with Ticket Operations, Marketing/Promotions, the Razorback Foundation Inc., Facilities, and Game Operations offices to promote sales, attendance, and a positive experience for fans.
This position is designated as weather/event essential.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Bachelor’s degree from an accredited institution of higher education
At least seven years of experience within Division I Intercollegiate Athletics, or Professional ticketing, and/or additional combination of marketing and fundraising
At least five years of supervision over a full-time ticket sales and service staff and/or a full-time marketing and fundraising team
High level of experience with ticket sales platform provided by Paciolan
Experience leading ticket sales efforts leveraging Paciolan
Experience leading ticket sales hiring, regular training, and goal-setting
Experience administering SalesForce CRM platform
Experience coordinating with Paciolan products Marketing Automation and Advantage
Experience and knowledge with a data warehouse and providing actionable insights from solution
Proven background in successfully supervising partnerships related to sales, as well as premium services and/or hospitality management
At least six years working directly with premium seat holders and on related hospitality offerings in college or professional sports
Knowledge, Skills, & Abilities:
Must possess excellent communication skills and be able to clearly communicate project goals to all members of the ticket office and external division
Analytic proficiency skills with large amounts of data and ability to guide decisions based upon related insights and reporting
Proven ability to balance multiple projects simultaneously while meeting tight deadlines
Demonstrated commitment to customer service and ability to effectively manage large crowds and heavy volume of feedback
Ability to handle multiple projects, deadlines, and responsibilities in a fast-paced environment
Internal Number: R0003068
About University of Arkansas Athletic Department
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, ...tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
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