Under the Direct Supervision of the Box Office Manager and Assistant Box Office Manager, Box Office Associates are responsible for providing exceptional customer service to all guests, vendors and patrons. Duties include assisting all customers with subscription, single ticket and dining purchases via telephone and in person. Strong attention to detail, problem-solving skills, a positive attitude, and a passion for live entertainment and fine dining. Box Office Associates must be able to work in a bustling, fast-paced environment. Daytime, evening, weekend, and some holiday hours are required. All Box Office Associates must undergo background checks.
Ensure that all Drury Lane patrons receive superior customer service.
Assist customers with ticket purchases and exchanges via telephone and in-person at the Box Office window.
Assist current Subscribers with the processing of subscription renewals, including change orders. Assist new Subscribers with the purchase of season subscriptions.
Address customer questions and/or concerns with patience, care and exceptional customer service.
Handle cash and sensitive payment information.
Effectively communicate with patrons on the phone and in person about Drury Lane Theatre, Lucille Restaurant, and Drury Lane’s Events department.
Assist patrons with their Drury Lane Account Manager, the Drury Lane website, and Ticketmaster.com.
Other duties as assigned.
Exceptional customer service skills
Strong listening, communication and problem-solving skills
Positive, customer-focused attitude
Desire to learn, grow, and be part of a team as well as an ability to work independently
Must have reliable transportation to and from Oakbrook Terrace, where public transportation is extremely limited
Box Office Associates must be able to sit and stand for extended periods of time, walk, and speak and listen in-person and via telephone
Multilingual candidates encouraged to apply
Experience with Ticketmaster preferred but not required
Knowledge of live events—knowledge of live theatre preferred but not required
About Drury Lane
Founded by Anthony DeSantis over 60 years ago, Drury Lane remains a family-run organization under the leadership of President Kyle DeSantis. Drury Lane Theatre continues as a major force in the Chicagoland theatre scene, producing world-class theatre in collaboration with some of the nation’s leading actors, directors, and creative minds. In addition to its 1,000-seat theatre, Drury Lane offers over 35,000 square feet of flexible event space and is home to Lucille Restaurant and the Lounge, which offer upscale fare with a modern flair.
The theatre has staged more than 2,000 productions and has been nominated for over 360 Joseph Jefferson Awards. Drury Lane proudly employs thousands of professional actors, musicians, designers, and crew members to entertain upwards of nine million audience members and counting.
DruryLane.com | DruryLaneTheatre.com | LucilleRestaurant.com