Build, manage and maintain events and donation campaigns in the Paciolan Platform
Consult with clients on best practices
Communicate custom eCommerce requests with developer team
Provide exceptional client services, working closely with clients to identify opportunities to drive incremental revenue
Assist with planning, implementing, training, and managing new / existing client services and 3rd party integrations
Serve in the after-hours/weekend on-call rotation for clients/co-workers
Travel to client sites as needed
Assist in the development of operating policies and procedures
Perform various additional duties as needed
KNOWLEDGE, SKILLS and ABILITIES:
Thorough knowledge of Paciolan software products
Familiarity with Salesforce a strong plus
Excellent verbal and written communication skills
Exceptional client relationship skills, including the ability to hold clients accountable and keep projects moving forward
Strong organizational skills, with a focus on accuracy and attention to detail
Go-getter attitude with strong self-motivation & problem-solving skills
Willingness and ability to travel to offsite client locations, as needed. Occasional extended travel may be required
Collaborative and dynamic team member
Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies
LICENSES OR CERTIFICATES REQUIRED:
Bachelor’s Degree preferred in business, communications, marketing or closely related field. Substantial relevant equivalent work experience may be considered if degree is not in a related field.
3-5+ years of progressive ticket industry experience
About Learfield IMG College
Learfield IMG College is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. The Learfield IMG College suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.
Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed Learfield IMG College Directors’ Cup, supporting athletic departments across all divisions.
Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun..., love and serve others."
Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.
Account Managers are deeply knowledgeable about Paciolan products and services. They are Paciolan programming experts responsible for helping clients execute their goals in the ticketing and fundraising systems. Account Managers are expected to work closely with their clients and Client Partners to help identify new opportunities to drive incremental revenue at each client site. They must be quick learners with a knack for problem solving. Account Managers are client focused and results driven and must be adaptive to changing environments. Account Managers approach each day with client objectives shaping their process.