Career Center

The Liberty University Athletic Department seeks a Director of Ticket Sales with the responsibility of managing staff and overseeing ticket sales responsibilities for all games (football, men’s & women’s basketball and baseball) to generate new revenue and service existing accounts. The director will be integral in the development of ticket sales & service strategies. This position requires someone who is highly motivated to contribute to the overall ticket sales & service efforts and passionate about staff leadership and development. Essential Duties & Responsibilities: • Sell tickets through outbound, inbound and renewal sales. Inventory available for sale may include but is not limited to: season tickets, season ticket upgrades, upsells & add-ons, group ticket packages, partial/mini-plan packages, single game tickets, parking, and Flames Club memberships. • Recruit, hire, train, and supervise sales & service staff. • Help to develop and execute season, group, and single ticket sales and marketing plans. • Lead, motivate, develop and retain sales and service staff for future succession. • Lead the day-to-day operations of the sales & service staff and exceeding expectations in revenue generation and customer service. • Grow business each year. • Director will be responsible for personal sales goals and contributing to annual revenue growth. • Prospect and target new sales opportunities to include season tickets and group tickets. • Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and provide follow up with staff with appropriate feedback and direction for development. • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs. • Assign group parking spaces for home football games. • Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, sales leadership, development of sales & service strategies, sales & service training, development of best practices and results tracking and reporting. • Track and report daily, weekly and monthly sales figures and relevant accountability. • Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs, etc. • Assist with identifying and staffing local community events throughout the year. Email cover letter, resume, and references to Robert Goodman at rlgoodman@liberty.edu

Qualifications & Requirements:
• Bachelor’s degree in Sport Management or related field.
• 2-3 years of sports ticket sales experience with a minimum of 1 year in Ticket Sales or Service/Ticketing Management/Team Leader preferred.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented.
• Experience with ticketing software and CRM program preferred.
• Excellent communication, presentation, and listening skills.
• Strong organizational and time management skills.
• Professional image and demeanor at all times.
• Ability to work well with others and confidence when taking initiative.
• Available to work events including home games and special events in evenings and on weekends.
• Ability to effectively coach and manage others.
• Advanced interpersonal skills.
• Other responsibilities as required.