The Assistant Director of Ticketing assists the Director of Ticket Operations in overseeing ticket operations at the box office and at the theater during an event and resolves customer service issues that arise prior to or during a performance.   RESPONSIBILITIES: Provide exceptional customer service to patrons. Reply to daily customer service emails and queries, resolves customer service issues that arise prior to or during the performance, and follow through and resolve special customer issues, i.e. dissatisfied patrons, disputed credit card charges, etc. Assist Box Office Manager as needed to ensure day-to-day box office operations/standard operating procedures are followed Responsible for event setup to include equipment