Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.
Additional Information:
Employer will assist with relocation costs.
Boise State Athletics seeks applicants for the Assistant Director of Ticket Operations. This position will be responsible for the ticket office in the areas of incoming/outgoing customer service, supervision of student and part-time employees, security and cash handling procedures, processing of season ticket orders and individual ticket transactions.
Essential Functions
Builds season events in the ticketing system for designated sports. Renew events from one season to another and track changes from year to year to update the map.
Works extensively with the Bronco Athletic Association and the public in selling ticket packages. Must maintain a thorough knowledge of all policies, NCAA rules, membership level, schedules, ticket packages and pricing.
Utilizes database software to store, retrieve, compile and analyze data regarding season ticket holders. Summarizes event audits and payment journals in report format to respond to supervisory needs.
Assists with all away and post season ticket sales, communication and mailings.
Assists with the customer service training of all front line staff, including stewardship phone calls of current season ticket holders, former season ticket holders and single game ticket purchasers.
Resolves customer complaints and problems regarding tickets sales and seating.
Coordinates with all coaches the procedures and follows through on the recruit ticketing and high school coaches for all events in accordance with NCAA regulations. This involves collecting the data, making the list and informing the coaches regarding policy and procedure. Filing and maintaining up to date records.
Manages individual home game inventory and player complimentary admissions for assigned sports.
Issues complimentary tickets according to department policy for Athletic Department Staff and others.
Contacts opposing schools for complimentary and consignment tickets for select sports.
Be responsible for maintaining NCAA, Conference and Boise State Rules Compliance.
This position will be required to work nights and weekends and travel as necessary.
Minimum Qualifications
Bachelor’s Degree or equivalent relevant professional experience.
Preferred Qualifications
One (1) year of experience in similar type of work
Intercollegiate athletic ticketing experience
Cash handling procedures experience
Implementing and monitoring ticket sales experience
Knowledge, Skills, and Abilities
Strong verbal and written communication skills
Ability to multitask in a fast paced environment
Critical thinking skills and ability to handle sensitive situations
Required Materials:
Resume
References
In lieu of cover letter, please answer the three (3) questions below, in 100 words or less per question, on a Word document and upload to your application:
Why did you apply for this particular job and how does your background connect to this position?
How do you add value to your workplace?
List three (3) character traits that you think define you as a professional and as a person.
