Career Center

The Ticket Office Call Center Supervisor (Instant Charge Supervisor) will supervise and support full-time and flexible-time employees of Instant Charge ticket sales and information office to ensure successful telephone ticket sales, efficient, professional communications with patrons, and provide exceptional customer service. Produce related reports, and provide other assistance as assigned by the Instant Charge Manager.

The successful incumbent will have a demonstrated ability to set expectations and goals, prepare, motivate, and assess work of subordinate employees. Successfully builds trusting relationships with employees utilizing effective coaching and discipline techniques to ensure maximum productivity and completion of work goals. Works to build productive relationships throughout the organization.

Key Qualifications

• Bachelor’s degree or equivalent work experience
• One or more years of supervisory experience in sales and/or customer service
• Experience with ticketing CRM systems, Tessitura preferred
• Strong demonstrated customer service skills
• Experience and interest in the Arts/Entertainment industry 

To apply, please use this link: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=THEKENNC&cws=42&rid=1483