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Director of Ticketing & Customer Service
ABOUT THE ROLE:Pacific Symphony’s Director of Ticketing & Customer Service manages all aspects of ticketing and audience-focused customer service for the organization, including overseeing the ticketing system, managing the customer service team, and ensuring that all patrons receive the highest level of service possible. As an advocate for providing a best-in-class patron experience, this role serves as a crucial link between the organization and its subscribers, single ticket buyers, donors, visitors, and guests. Building and growing satisfying and long-lasting patron relationships is a key strategy for achieving long-term financial growth. PRIMARY RESPONSIBILITIES:• Direct the day-to-day operations of the ticketing office; maintain a culture that maximizes re


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