We are looking for an Assistant Ticketing & Venue Manager to join our team. It is the primary responsibility of this position to oversee the daily operations of the Ticketing and Front of House Operations Departments to ensure guest service and sales standards are met. This position reports directly to the Ticketing and Venue Manager.
Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
Assist in the assigned operational functions within the department consistent with the strategic plan and vision for the department.
Manage daily inventory to effectively sell out the show performances.
Assist the Ticketing Manager in maintaining front of house ushers and box office agents schedules to ensure departmental budget efficiency and effective ticketing operations.
Assist in maintaining employee records and payroll information.
Maintain team member schedules to ensure departmental budget efficiency and effective Ticketing and Front of House operations.
Create and maintain department specific forms, spreadsheets and reports.
Oversee the assigned operational functions within the department consistent with the strategic plan and vision for the departments.
Must be able to address stressful situations with employees/promoters/clients/guests with dignity and the utmost tact and politeness.
In accordance with the Manager, develop new and analyze existing procedures to improve guest service and ticket sales.
Provide all direct reports, including Supervisors with the tools needed to be distinctive, pertaining to superior customer service for both internal and external guests.
Effectively develop and mentor hourly and salary employees to ensure departmental standards and goals are understood and met.
Work closely with other departments and vendors to ensure a seamless and positive guest experience.
Ensuring that the venue and facilities are clean and organized.
Managing any private events inside the venue.
Supervising all staff including ticket agents, ushers, and supervisors.
Scheduling and coordinating cleaning and security for the venue.
Supervising the operations of events and tending to any incidents or queries.
Perform all duties as deemed necessary for the success of the department.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
A minimum of three (3) years AND at least one (1) year in a supervisor role in Front of House or Ticketing operations is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
Earned a High School diploma or equivalent.
Ability to effectively communicate in English, both written and verbal.
Proficiency in AXS ticketing system.
Proficient at Microsoft Word and Excel. Experience with Archtics, is a plus
Must be self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
Physical requirements include ability to stand and walk for long periods of time; lift up to 35 lbs.; type on a keyboard and remain standing before a computer monitor for extended periods of time.
Strong work ethic with flexibility to work nights, weekends, and holidays.
Ability to work independently and as part of a team.
Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
Comfortable improvising in the moment as part of the guest experience.
Spiegelworld® creates award-winning, genre-defying live entertainment experiences, from smash-hit resident productions to engaging, interactive parties featuring the world’s most talented artists.
More than “just shows,” we invent worlds: immersive, intricately detailed and infinitely discoverable alternate realities, full of twists and bends, art and cocktails, characters and curiosities.
This story-driven, escapist energy flows through everything we do, electrifying our celebrated Las Vegas endeavors—Absinthe® at Caesars Palace, OPM™ and Superfrico® at The Cosmopolitan of Las Vegas, Atomic Saloon Show™ at The Venetian Resort, and coming soon THE HOOK at Caesars Atlantic City—and experimental projects alike.