Career Center

Director of Ticket Operations


About College of the Holy Cross:

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,200 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.


Job Description:

The Director of Ticket Operations is responsible for the oversight of all ticketing operations with a focus on generating revenue and attendance for all 27 of our Division 1 programs.

Major Areas of Responsibility

• Develop, manage, and execute ticket operations for our four ticketed sports of Football, Men's Basketball, Women's Basketball, and Men's Ice Hockey including: season tickets, flex vouchers, Kid's Club, group and individual game sales.
• Oversight of office and game day operations for (4) ticketed events
• Manage and supervise daily ticket office operations
• Development of attendance and financial projections for all ticketed sports
• Prepares accurate and detailed financial settlements for events
• Oversight of ticketing database including generating reports to advise strategy
• Assists in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system.
• Assist in the allocation, printing and distribution of season, single, and away game tickets according to the established priority point system.
• Demonstrate valuable leadership skills including but not limited to communicating effectively, integrity, trustworthiness, and the ability to delegate when needed.
• Train ticket office staff in primary areas of responsibility.
• Work all Athletic events as assigned and assist in the supervision of game day workers as scheduled.
• Answer telephones in a courteous, professional, and prompt manner while providing any necessary follow-up to ensure that the caller is competently assisted and return all calls, e-mails, and messages within a 48-hour period.
• Maintain competence in the use of all functions of the AudienceView ticketing system.
• Lead in the maintenance of the Holy Cross tickets email account, online chat, and texting platform.
• Attend community events as needed to promote Holy Cross Athletics.
• Management of annual box office operating budget
• Serve as liaison to Crusader Sports Properties and manage all sponsorship and trade tickets.
• Responsible for maintaining and managing our player guest / compliance software "Arms"
• Oversees all facets of the daily operations of ensuring compliance with the College, Patriot League, Atlantic Hockey, NCAA rules and regulations, as well as state, federal laws, policies, and regulations.
• Uphold highest-quality customer service level and ensures all box office personnel are knowledgeable, service-oriented and efficient
• Working in conjunction with athletics marketing department to develop and implement ticket promotions
• Contribute to Athletics External Relations strategy for revenue maximization, enhance fan experience, and strengthening of the Holy Cross brand.
• Other duties as assigned

Requirements:

• Bachelor's degree and three years of relevant experience
• Strong written and oral
• Excellent interpersonal, organizational and communication skills, including both verbal and written
• Experience working with ticketing systems
• Ability to work independently and as part of a team to meet expected deadlines
• Ability to work nights, weekends and holidays
• Knowledge of NCAA rules and regulations

Core Competencies

• Supervision
• Dependability
• Flexibility
• Service Oriented
• Excellent Written & Verbal Communication
• Proficient Problem Solving
• Understands Risk Management
• Excellent Innovation/Creativity
• Strong Teamwork & Team Facilitation
• Strong Interpersonal Skills
• Diversity & Inclusion Awareness

Additional Information:

This is a full time, exempt level position.

The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:

• 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
• NEW - condensed summer 4-day work week
• Tuition benefits
• Wellness programs & ongoing Training and Development opportunities
• Generous paid time off
• Free parking and free use of the athletic/fitness facilities.
  

College Description

The College of the Holy Cross is a private, Jesuit Catholic, undergraduate institution serving approximately 3,100 students. Founded in 1843, Holy Cross is the oldest Catholic college in New England and has a tradition of academic excellence. It is located atop Mount Saint James in Worcester, Massachusetts. The picturesque, 174-acre campus is an award-winning and registered arboretum.

Region Description

Worcester is a city of approximately 170,000 people centrally located in the Commonwealth of Massachusetts. It is approximately one hour from Boston, Hartford, and Providence, and three hours from New York City. Worcester is known as the Heart of the Commonwealth. Worcester offers many cultural and recreational opportunities.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

A member of the Higher Education Consortium of Central Massachusetts (HECCMA).

To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits


Application Instructions:

Please attach a cover letter addressing the position requirements along with your resume.

In your cover letter please address how your work supports the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to diversity and inclusion. For more information, please visit
http://holycross.edu/diversity.

Review of applications will begin as received and continue until the position has been filled.







To apply, visit https://holycross.interviewexchange.com/jobofferdetails.jsp?JOBID=161978

The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts (http://www.heccma.org) and the New England Higher Education Recruitment Consortium (https://new-england.hercjobs.org/)

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