The Athletic Ticket Office is looking for two enthusiastic, self-sufficient, and committed Ticket Office Assistants with excellent customer service skills to serve in two part-time, 1500 hour roles. Candidates will assist with ticketing men's basketball, women's basketball, football, NCAA competitions, and other ticketed events in athletic facilities with a potential for some travel. These positions will respond to inquiries, provide information to fans, and process ticketing and fundraising transactions. While this position is part-time, the role will function as a full time staff member by being in the office daily and assisting on game/event days.
Duties and Responsibilities:
• Respond to incoming calls, emails, and messages from customers by providing accurate and timely information, including but not limited to, various athletics programs, game schedules, ticket availability, and game updates. • Resolve problems by handling complaints and issues from customers. Addressing ticketing problems, refunds, and other concerns, using problem-solving skills to find a resolution that meets the needs of the customer and the ticket office. • Assist customers with online ticket purchases, provide information about stadium policies and procedures, and answer questions about parking as well as other amenities. • Keep accurate records of customer contact information and ticket purchases. Future use of our university CRM system includes documenting customer interactions and contacts. • Provide sales support by promoting upcoming games and events, suggesting ticket packages, upgrades, and athletic donations. • Represent the college athletics program at ticketed events, providing on-site customer service to fans as needed. Provide a point of contact at various other university events that are held in athletic facilities. • Supervise and assist with training student staff workers in the office as they respond to phone inquiries.
• Demonstrated ability to provide a high level of customer service, diffusing customer complaints, and resolving problems effectively • Excellent verbal communication skills • Basic proficiency in utilizing Microsoft Suite • Strong interpersonal skills, with the ability to work effectively and efficiently in a team environment • Ability to uphold strict punctuality and maintain a high level of organization
• Experience handling sensitive information while maintaining a high level of confidentiality and exercising discretion • Effective phone skills: able to practice clear communication, active listening, and patience • Strong understanding and interest in college athletics
To apply go to https://joblink.jmu.edu/postings/14495 or visit JobLink.jmu.edu and reference posting number S3169. Pay Range: $15.00 per hour James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.