Career Center

Summary

  Assists in coordinating computerized ticketing operations.

Essential Functions

• Assist in planning, organizing, and supervising the daily activities of the ticketing service;
• Assist in selecting, training, and supervising ticket agents.  Develop and conduct appropriate training.  Recommend policies covering areas such as conduct and proper dress.  Maintain payroll records;
• Prepare ticketing and seating schemes for input into a computerized system;
• Record and deposit cash receipts.  Assist in maintaining appropriate records.  Perform show settlement with lessees; 
• Respond to customer complaints and resolve problems in absence of the Box Office Manager;
• Assist in the development and implementation of marketing strategies to promote use of ticketing service;
• Function in the capacity of Management Coordinator during events;
• Perform related duties as required.

Qualifications

Completion of a bachelor degree in business administration or a related field with an additional two to three years responsible experience in operation of ticketing service for entertainment, cultural, or sporting events; or any combination of relevant education and experience which provides the following:

Ability to:

• Learn and use a computerized ticketing service;
• Supervise the work of others;
• Develop and maintain effective working relationships;
• Respond to customer complaints in a courteous manner;
• Maintain accurate records;
• Communicate effectively orally and in writing. 

Physical Requirements:

• Frequently stand.
• Occasionally climb stairs;
• Frequently flex upper trunk forward;
• Frequently kneel;
• Occasionally lift up to 50 pounds;
• Occasionally carry up to 10 pounds;
• Frequently flex upper trunk forward; partial flexing of knees;
• Frequently rotate upper trunk forward to right and left while sitting or standing;
• Occasionally reach at, above, or below shoulder height.
• Physical Exam Required