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Ticket Operations Manager

Fox Theatre Inc

Details

Posted: 11-Sep-23

Location: Atlanta, Georgia

Type: Full-time

Categories:

Operations

Operations - Ticket Office

Sector:

Performing Arts

Salary Details:

Full-Time Benefits Package Includes: Eligibility to participate in Group Health, Vision, & Dental Insurance Plans; Employer Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance; Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts; Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program; Paid Time Off including Vacation, Sick, and Holidays.

Preferred Education:

4 Year Degree

TICKET OPERATIONS MANAGER | FULL TIME | FOX THEATRE INC

Department: Ticketing
Days/Hours: Variable Schedule
Position Type: Full-Time, Exempt

The Fox Theatre in Atlanta seeks a motivated, well-qualified candidate with experience managing event ticketing operations to lead the Fox Theatre ticketing department as Ticket Operations Manager.

The Ticket Operations Manager will manage all ticket operations for the Fox Theatre, one of the highest grossing theatres worldwide. This position will work with the Director of Ticketing to implement the latest ticketing trends with the goal of creating the best possible guest experience.

Major Responsibilities:

Manage relationships with ticketing partners to include, but not not be limited to Paciolan and data management vendors;
Supervise Ticket Office reconciliations and perform internal Ticket Office financial auditing. Prepare and complete nightly box office statements and communicate with Accounting regarding settlement requirements;
Manage all aspects of the ticket inventory including creating show builds according to promotor specifications, building ticket offers and discounts, managing inventory, setting up presales, on-sales, and fan club offers;
Implement the latest ticketing and related technologies that align with the Fox Theatre's brand and business;
Serve as primary contact for show promoters and clients;
Lead the development of guests service systems, philosophy, policies, processes, and procedures for the Ticketing Department that align with the organization's mission and guest services brand;
Hire, develop, and coach the Ticketing staff to ensure optimal performance and alignment with organizational values and brand;
Coordinate with all departments to ensure that internal and external guest ticketing needs are being met and exceeded;
Other duties as directed.

Required Skills, Knowledge, and Qualifications:

Bachelor’s degree from a four-year college or university preferred, equivalent experience considered;
Minimum 5-7 years of experience managing event ticketing operations, sales and personnel;
Must have experience developing and implementing quality assurance programs and measurements;
Must have extensive experience working with ticketing software (preferably Paciolan) and Microsoft Office Products;
Demonstrated competencies in the areas of oral and written communications, customer service and business ethics are required;
Must have experience conducting financial reconciliations, statements, and reporting;
Must have experience working in an environment where customer service is a priority;
Must be able to maintain a positive attitude at all times;

Essential Physical Requirements:

Should be able to remain stationary for long periods;
Should be able to traverse the venue, including moving between floors:
Occasionally required to stoop or lift light materials or equipment.

Other Requirements:

Must be able to work variable shifts including days, nights, weekends, and holidays as needed;
Successful applicants must be able to pass a post-offer, pre-employment background check.

Full-Time Benefits Package Includes:

Eligibility to participate in Group Health, Vision, & Dental Insurance Plans;
Employer Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance;
Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts;
Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program;
Paid Time Off including Vacation, Sick, and Holidays.

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About Fox Theatre Inc

The Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From rock concerts and Broadway productions to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre also hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms and outdoor terrace. The Fox’s premium Marquee Club presented by Lexus, is a 10,000 sq. ft, three-story luxury bar accessible to all Club Level ticket holders for events at the Fox. As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theater.

Connections working at Fox Theatre Inc

https://careercenter.intix.org/jobs/19127118/ticket-operations-manager

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