Responsibilities

• As required by athletic activities for assigned sports, and other events requiring ticketing services, participate in the development and implementation of plans for: Managing ticket inventory creation and administration, Managing ticket sales and sales audit operations. Collaboratively prepare for marketing and sale of events and tickets. Work collaboratively regarding sales and ticket operations related input at sport meetings. Recommend deadlines, seating, ticket marketing and pricing strategies, distribution strategies and creative solutions to ticket related issues. Implement agreed upon and approved strategies through timely and accurate ticket operations setup. Responsible for staying current with training and education on Paciolan ticketing software. Perform the education and training of full and part-time staff for Ballena process, involving customer service related issues and system related upgrades, including but not limited to: tRes, Pac7, Pac Platform, eQuery, and Access Management. Assist with education and training of sales & service staff with phone calls/walk up questions from customers. During high volume call times, assist the sales and service team with inbound and outbound communications.

• In sports with an automated seat and/or parking selection process (currently Ballena), assist with set up and site testing to ensure a smooth and accurate seat and parking selection process. Assist with the creation, maintenance and accounting of Ballena events and user files. During Ballena seat and parking selection process, responsible for assisting Sales & Service team with back end trouble shooting including seat and parking allocations via Smartsheet and Microsoft Teams chat function. Also responsible for customer seat allocations post selection day for Oklahoma game seat selections. Ensure the accuracy of home/away game/neutral site/post season ticket allocation and distribution for all ticketed sports. Collaborate with Sales & Service, Longhorn Foundation, and sport programs to ensure accuracy of OU/Texas football allocations. Ensure high level of customer service in ticket distribution. Responsible for benefit allocations to Longhorn Foundation donors including special requests, suite and club seat locations, hospitality passes and admissions, and young alumni program. Responsible for allocations, payment processing, and distribution of tickets for UT Athletics department special exceptions requests. Wil work with Asst. AD for Suite Operations for allocations, payment processing and distribution of suite holder SRO single game ticket requests.

• Responsible for digital ticket implementation including, formats, design, production, printing of digital tickets for all sports. Work with Longhorn Sports Properties to ensure proper sponsorship partner names and logos are implemented.  Responsible for testing all season tickets, single game tickets, club and hospitality for all formats, mobile and BOCA stock formats.  Responsible for distribution of mobile season and single game tickets.

• Manage the setup, sale and distribution of season parking permits. Assume a lead role in the creation and updating of parking related policies. Regularly review and revise parking related policies as necessary. Bring parking related policy issues to the attention of leadership in a timely manner.  Will work in collaboration with event operations department on Lot/Garage inventory numbers for various sports and needs of internal groups.  Will keep track of manifests and distribution numbers to internal groups.

• Demonstrate knowledge of ticket related policies and rules. Implement and monitor NCAA player/guest comp admissions procedures; responsible for education, initial interpretation, and daily implementation of monitoring procedures required by NCAA, conference, and department rules. Know, understand and adhere to all Athletics ticket policies and adhere to all applicable university, state and federal regulations. Manage and monitor internal controls and security protocols in accordance with Texas Athletics and University policies. Follow and monitor process for ticket exceptions. Ensure approval from Athletics Director, Executive Senior Associate and/or Assistant Athletics Directors for all exceptions to stated policy.

• Assist in management of ticket event operations and ticket sales setup and for sports and other miscellaneous events hosted by the University. Provide coordination of pre-event and in-event operations including the coordination and supervision of ticket sellers and the overall operation of sport related game day ticket event operations. Additional duties as assigned.

• Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University’s Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.

  Required Qualifications

  Bachelor's degree. Two years’ experience in ticket sales, or ticket operations. Two years’ experience in on Paciolan software. Knowledge of NCAA policies regarding complimentary admissions. Excellent interpersonal skills. Intermediate computer skills in automated systems including MS Office software- EXCEL and WORD. Experience with ticket sales software. Highly developed understanding of customer service. Must be flexible working nights, weekends, and holidays. Relevant education and experience may be substituted as appropriate.

   

  Preferred Qualifications

  Four or more years of experience in ticket sales or ticket operations working in FBS higher education athletics programs. Advanced skills in Paciolan ticketing software, ticket reporting, CRM systems, Adobe systems and MS Office software. Ability to work in a collaborative team culture, fast paced and high-pressure environment, focused on best in class customer service-oriented processes and solutions, and capable of managing multiple ongoing projects and assignments.

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  About The University of Texas at Austin - Texas Athletics

  Intercollegiate Athletics creates an environment that is stimulating and rewarding. In Athletics, we believe our success cannot be done without the drive and devotion of our staff, student athletes and volunteers. We strive for excellence and accomplish it with you! Our mission is to prepare students to win with integrity-in academics, in athletics, and in life.

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