ESSENTIAL FUNCTIONS
• Manages and administers the daily operations of Division ticket offices
• Manages and supports all ArtTix merit and temporary employees including hiring, training, assigning, reviewing work performance, annual work performance appraisals and discipline
• Manages and coordinates information flow between administration, staff, ticketing clients, and patrons
• Manages and administers accounting and fiscal controls for ArtTix operation
• Prepares and monitors program budget
• Manages contract negotiations, implementations, and monitoring
• Manages the ArtTix ticketing system and associated merchant services
• Responsible for implementing regular software updates, researching and implementing new features, and ensuring the ticketing system functions according to best practices
• Coordinates with Marketing and PR Managers to implement ArtTix sales and marketing programs and strategies
• Maintains and fosters client relations with key arts organizations and promoters
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Knowledge of:
• Effective management principles
• Human resources management
• Annual budget processes
• Customer service and public relations
• Research techniques and analysis
• Project Management
Skills and Abilities to:
• Perform event ticketing and industry practices
• Demonstrate leadership, supervisory, organization & problem-solving skills
• Demonstrate interpersonal competencies in customer focus, teamwork/collaboration, and coaching
• Prepare, implement and manage an annual budget
• Demonstrate project management skills
• Communicate effectively, both verbally and in writing
