Position Description Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department.
Major/Essential Functions Generate revenue through the sale of new full-season, partial-season, group, and single-game tickets to all Texas Tech Athletics ticketed sports. Develop new business through outbound calls, emails, meetings, and community event appearances to past buyers and prospects. Renew and service existing season ticket holders. Meet and exceed daily call requirements set forth by the Athletic Department. Achieve defined revenue goals for each sport, as set forth by the Athletic Department. Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner. Provide a high level of customer service and generate repeat business and referrals. Maintain and update accurate records of all activities and sales in the ticketing database (Paciolan) and CRM system (Salesforce). Continually create and implement unique sales strategies and programs. Complies with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies. Assist at home games and other special events as needed.
Required Qualifications High school diploma plus five (5) years progressively responsible related experience; additional related education may exchange for required experience on a year for year basis.
Preferred Qualifications Previous intercollegiate/professional experience. Previous experience in ticketing, sales, and customer service. Substantial experience with and knowledge of Microsoft Word Excel PowerPoint Excellent verbal and written communication skills. Ability to maintain positive relationships with external and internal constituencies; Must maintain excellent customer service skillset. Strong organizational skills. Must be able to work overtime/flexible hours. Must be able to work evenings, weekends, and holidays.
Minimum Hire Rate 14.06
To apply, visit https://apptrkr.com/5902118
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
