Key Responsibilities include:

Oversight of ticketing operations for athletic events, including development and implementation of policy and procedures relating to customer service, sales strategy and ticket distribution;

Primary ticket oversight of Softball and secondary ticket oversight of Football and Men’s Basketball;

Primary liaison to Ticket Sales & Service team;

Directing and organizing customer service efforts for Ticket Operations and Sales and providing resolutions to customers;

Assisting with non-athletic ticketed events (i.e.: concerts, etc.)

Planning, organizing, administering and implementing ticketing operations and game-day management activities as they relate to ticket operations and sales for assigned sports;

Assisting in the resolution of customer complaints or problems for season ticket holders and other customers;

Establishing, implementing policies and procedures for ticket operations, sales and service;

Serving as a member of the External Operations Revenue Generation team to help drive decisions and revenue opportunities

Ensuring all assigned tasks follow department, University, Southeastern Conference, and NCAA rules and regulations; and

Performing similar or related duties as assigned or required.

About University of Missouri Athletics Department

Established in 1839, the University of Missouri knows what it means to be first. We were the first public university west of the Mississippi River. We are home to the world’s first journalism school. We started the tradition of homecoming. As a flagship, land-grant institution and one of only 65 universities across the U.S. and Canada to be a member of the prestigious Association of American Universities, we are a campus where empathy, innovation and hard work combine to solve the world’s grand challenges. Our community of students, faculty and staff enhances bovine reproduction, composes award-winning music and generates life-saving radioisotopes in the most powerful university research reactor in the country. We tackle diverse problems because Missouri is a diverse state — from the southern Ozarks to the northern plains. We are Mizzou, where Black and Gold runs deep and Truman the Tiger embodies our bold spirit.

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