Provides overall support directly related to customer service, ticket printing and general office operations, Willingness to do what it takes to exceed customer and client expectations Exercises discretion and independent judgement with all aspects of customer service on a daily basis through telephone and email Handling of client exchanges and refunds Client ticket fulfillment and pre-print orders (formatting, printing, packing and shipping) Maintaining and shipping scanner equipment Ordering and restocking of office supplies and ticket stock Maintain calendar (tasks, anniversaries, vacations) Identify and communicate system iss