Reporting to the Senior Box Office Manager, this core member of the Box Office team contributes to all aspects of a sophisticated ticketing and patron services operation. They handle ongoing box office and database tasks, process sales, provide direct patron support, manage student ticket sellers, and run on-site operations for events. They work collaboratively across Hop departments to meet ticketing needs and facilitate analysis of Hop programming and practices.

Ticket Selling Operations
This position provides professional and exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. They participate in the sale of tickets for approximately 300+ events annually across numerous venues. Responsibilities include selling tickets by phone and in-person and conducting day-to-day operations. They serve as the supervising manager of the Box Office during assigned times, including shifts on nights and weekends.

Box Office Management
This position contributes to a volume of complex Box Office practices—creating lists and reports, reconciling revenue, maintaining patron records through manual practices and automated tools, maintaining scanners, sales channels, delivery methods, and advanced ticketing functionality. They are part of the team working toward an efficient, robust, and welcoming patron services operation in the reopened Hopkins Center.

Database Management
This position contributes to the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing experience and facilitate analysis of Hopkins Center programming and practices. With experience and growth in knowledge of Tessitura, they manage ticketing configuration and inventory and conduct patron record maintenance. They participate in patron services and Tessitura working groups, join in Hop-wide meetings and work on special database projects.

All applicants must apply through the Dartmouth employment system. Details of this position and the application process may be found here:
https://searchjobs.dartmouth.edu/postings/84364/

About Hopkins Center for the Arts at Dartmouth

The Hop is the creative hub of performing arts and film for Dartmouth and the Upper Valley region of New Hampshire and Vermont. It is a laboratory for creative exploration, and an instigator of connections between various arts, the Dartmouth curriculum and the wider community. The Hop produces or presents more than 40 performances, 50 public talks, and 150 films annually through its work with visiting artists, resident artists, student ensembles and academic departments.

Connections working at Hopkins Center for the Arts at Dartmouth