Auburn University Athletics is excited to begin the search for an Assistant Director of Ticket Operations! This individual will aid in managing and leading the athletic department’s ticketing operations (Football, Men’s & Women’s Basketball, Gymnastics, Baseball and Softball). Responsibilities include customer service, game-day operations, sport-specific ticketing operations, back-office ticketing software and technology management, and conflict resolution. This individual aids in the selection and training of all student interns. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, National Collegiate Athletic Association (NCAA), and Southeastern Conference (SEC) policies and procedures.
Aids in the day-to-day operation of the ticket office including daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
Responsible for assisting patrons on the phone, in person, as well as through email communications, including the general ticket office email account.
Serves as first line of supervision beyond part-time staff and student employees.
Manages all facets of ticket operations for select sport(s) including ticket allocation, seat changes, set- up, and ticket printing & delivery. Manages post-season ticket operations for select sport(s) and events.
Aids in the resolution of customer complaints or problems for donors, athletic coaches and staff, Auburn faculty and staff, alumni, public ticket purchasers, and other assorted groups.
Works in conjunction with Tigers Unlimited, Ticket Sales, Marketing, and
Communications on ticket sales plans, strategy, and timelines.
Aids in all reporting, requests, and Equerry reports regarding select sports.
Aids in the screening, hiring, and training of ticket office student interns.
Travels to select events to administer and distribute player, coach, and administrator tickets and will call.
Responsible for compliance with all state, University, National Collegiate Athletics Association (NCAA), and Southeastern Conference (SEC) rules regarding ticket sales and distribution.
Why should YOU consider a career with Auburn University?
Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years!
Competitive employee benefits + state retirement plan.
The satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.
Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn.
It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!
Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
Education/Experience:
Bachelor’s degree
2 years of experience in ticketing operations or customer service.
Skills and Abilities:
Knows and applies fundamental concepts, practices and procedures of particular field of specialization.
Desired Qualifications:
Experience in intercollegiate or professional sports ticket sales or operations is desired.
About Auburn: At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community.
Why employees choose Auburn: Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts, and more!
Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn.
Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.