Summary/Objective 
The Ticketing Manager works directly with the Director of Ticketing to support daily ticketing operations for events at BJCC facilities, including but not limited to Legacy Arena, Protective Stadium, BJCC Concert Hall, Theatre, and Exhibit Halls.

Primary responsibilities include providing venue-specific information to promoters, handling event submissions and event financials, overseeing ongoing event administration, managing box office operations, supervising staff, and handling day-of-show production. Product specialization will include Host, Archtics, TM1, Entry, and Account Manager. 

Essential Duties/Responsibilities 

Demonstrates understanding and full performance ability in each of the following:

• Prepare all ticket builds and event set-ups within the electronic ticketing system for new events accurately and in a timely manner, and with attention to detail. 
• Proof-read and send audits for approval with event promoters and organizers prior to events going on sale.
• Maintain events throughout the sales cycle, including management of holds, price changes, and offer creation as requested.
• Prepare ticket sales reports and customer lists as requested.
• Provide initial venue-specific information to promoters, such as venue specs and scaling recommendations.
• Manage day-of-show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
• Serve as manager on duty for assigned events and shows.
• Handle complaints, solve ticket problems, and provide customer service to patrons in a fair, professional, and courteous manner.
• Oversee all cash handling procedures, prepare deposits, order cash advances as needed, and act as the first point of contact for all financial reconciliation for the ticket office.
• Oversee the hiring and training of part-time ticketing staff
• Manage weekly payroll for part-time ticketing staff.
• Promote positive box office morale and conflict resolution.
• Develop, train, and deliver an exceptional guest services program for the box office and ticket sellers.
• Maintain, monitor, and guide ongoing ticket seller training.
• Responsible for all staff communications, including but not limited to policies and procedures, event announcements, and event-specific details.
• Performs other duties as required.

Required Education and Experience

• Minimum of five (5) years related experience in events, sporting, or entertainment ticketing. Must possess extensive experience working with ticketing software – Ticketmaster Host & Archtics strongly preferred. Minimum of two (2) years’ related experience handling money and customer relations.
• Bachelor’s degree from an accredited college or university with emphasis in public administration, hospitality, business management, or a related field preferred. Associate degree with extensive related experience will be considered.
• Industry certification is strongly preferred.
• Valid State Driver License.

Additional Eligibility Qualifications

• Capable of working independently without continuous
• Ability to build effective working relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors.
• Excellent organizational and time management skills with a proven ability to meet deadlines and attention to detail.
• Ability to demonstrate critical thinking, time management, and deductive reasoning
• Ability to anticipate problems and implement immediate corrective actions.
• Work effectively under pressure while still producing accurate results.
• Excellent interpersonal and customer service skills.
• Ability to prepare and interpret applicable finance and business reports.
• Excellent oral communication, written communication, fluency in English, and active
• Position requires the ability to multi-task and coordinates large projects simultaneously.
• Ability to conduct basic mathematical calculations. Proficient with a calculator, adding machine and mathematical calculations for making correct changes and balancing reports.
• Proficient in Microsoft Office software and other software.

About Birmingham-Jefferson Convention Complex

In the heart of thriving, fun-filled Birmingham is the Birmingham Jefferson Convention Complex. Here you will find everything you need for whatever your event requires: an array of top-notch facilities, 1,000 adjoining guest rooms, a helpful event staff and a host of specialized services. 220,000 square feet of exhibit space is just the beginning. One of the most compelling features of the Birmingham Jefferson Convention Complex is that it has all the right components ..... in one complex. The centrally located, modern facility includes: a brand new state-of-art 47,100 seat stadium (Protective Stadium), 220,00 square feet of flexible space in the Exhibition Hall. 100,000 square feet in 74 meeting rooms. the Forum, a commercial tenant space facility, a conference facility unlike any other in the country that's equipped with state-of-the-art communications technology. A 19,000 seat Arena. A 3,000 seat Concert Hall. A 1,000 seat Theater. 770 adjoining modern guest rooms at the Sheraton Birmingham Hotel. 300 adjoining modern guest room at the Westin Birmingham Hotel. Complete in-house catering service. Alabama Sports Hall of Fame. On-site covered and valet parking.

Connections working at Birmingham-Jefferson Convention Complex